Business Analyst
Job ID#: 32404
Country US
Location(s): Buffalo, NY
Segment Benefits Delivery & Administration
Business Area Group Marketplace
Employment Status: Regular Full-Time
Minimum Education: Bachelors Degree
Minimum Experience: 2 years
The Company Willis Towers Watson is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas - the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.
The Business Group Exchange develops and delivers private group benefits exchanges for employers of all sizes. Our product portfolio includes a wide array of technology and services that support employers in the administration of their employee benefits programs r private exchange offers a satisfying benefits shopping experience.
The Role As a Strategic Operational Support Analyst, you will be a high-profile representative of our Operations Team who develops a deep understanding of all our operational roles and processes, as well as product capabilities. Youapply that knowledge to a variety of tasks with an overall goal of continuous improvement in client satisfaction and operational efficiency.
Responsibilities Engaging with internal sales staff, 3rd party benefits consultants, and large clients to answer detailed operational questions and brainstorm creative solutions to custom large-client needs
Collaborating with internal stakeholders to understand evolving needs and build enhancements to internally-created software applications
Identifying operational opportunities for process improvements and building new tools to assist in process improvements
Assisting in the research, documentation, quantification, communication, and clean-up efforts of system defects, configuration issues, and other anomalies that result in inaccurate system data.
The Requirements Entrepreneurial Drive: Ability to brainstorm, nourish, and execute an idea start to finish
Relationship Skills: Ability to leave positive impressions through various communication channels, including face-to-face, with internal and external stakeholders
Team-first Attitude: Willingness to deviate from normal work for random assignments
Confident and Adaptable: Ability to quickly assess and adapt to changing circumstances with limited managerial direction and guidance
2+ yearsperience in employee benefits and/or benefits administration technology
1+ year experience working with SQL technology
1+ year experience working with C# preferred
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson.
Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Equal Employment Opportunity: .
