The Operations Business Analyst is a technical resource supporting several of our Top 20 (Platinum) Accounts. As a member of the dynamic Business Analyst Team, the Business Analyst is a subject matter expert in Analytics and Reporting (BI), Report Training, Database Management, KPI/Metrics, Root Cause Analysis, EDI/File Management, Chart of Accounts/GL Coding, Small Parcel and advanced Business Rules.
The Business Analyst will be required to master our freight payment software application (Syncada) and reporting tool (Cognos). This position will interface with internal support groups including Production, Data Exchange and Product Development to manage software application issues, service requests, troubleshooting, product enhancements and testing. Additionally, this position will evaluate processes/procedures and manage process improvement initiatives.
The Business Analyst will play a vital role in providing world-class service and support to our Freight Payment Customers.
Duties & Responsibilities - Provide technical assistance/expertise within the customer support team
- Responsible for understanding the business needs of customers to help identify issues, focus on root cause analysis and propose solutions for resolution
- Foster collaborative, cross-functional, creative environment within Business Analyst Group
- Continuous improvement projects to reduce manual/inefficient processes
- Analyze financial metrics to determine opportunities for continuous/process improvement
- Participate in all phases of the development lifecycle; including requirements gathering, building, testing, client approval, implementation and documentation
- Manage system applications and process including file research, data content issues, EDI on-boarding, etc.
- Training of internal and external parties on processes and applications
- Maintain and distribute customer dashboards
- Report on Key Performance Indicators (KPInage to objectives and targets set by AM
- Process analysis and improvement view exception rates and suggest business rule changes
- Special projects as assigned
- Execute ad-hoc report requests through reporting tool (Cognos)
- Communication with customer contacts and internal team members
Qualifications Requirements & Education
- Bacheloregree preferred or equivalent experience
- Minimum of 5 years related professional experience
- Supply Chain or Financial/Freight Payment experience a plus
- Strong technical skills, including experience working with software applications
- Proficient in Microsoft Excel, Access, PowerPoint and Word
- Data reporting and analysis experience
- Experience with large databases a plus
- Proven problem solving, root cause analysis and solution design skills
- Strong written/verbal communication and interpersonal skills
- Stress tolerant
- Excellent organization and prioritization abilities
- Self-starter and flexible
- Works well in team environment
- Proven customer service skills
