Job Summary: The Business Solutions Analyst I is a member of the ITPS Engagement Team. The team serves as primary point of interaction between the business and IT, works closely with all other areas of IT to deliver proactive services and reliable technology, and is responsible for overall business user satisfaction. In this role, the associate will work with a diverse group of business partners utilizing a blended mix of business knowledge and the ability to improve business process with technology.
Principal Duties: * Research, identify and develop solutions to business challenges and opportunities.
- Analyze business and user needs, and document customer specifications.
- Utilize analytical and problem solving skills to investigate, document, and resolve technology issues in a timely and courteous manner.
- Maintain support documentation with up to date processes and procedures.
- Complete root cause analysis and lessons learned activities as required.
- Understand and document business processes surrounding the business area software and its uses within business area and other corporate departments.
- Participate in initial investigation of software evaluation; document system requirements. Help evaluate technologies and their capabilities.
- Analyze user requirements for system enhancements and modifications. Include documentation of requirements, research and analysis of options. Make solution recommendation.
- Develop solutions based on requirements, create test scripts and perform unit testing. Create and test installation scripts and procedures.
- Create change request documents and work collaboratively with the QA function during integration testing and software release.
- Provide operational support by investigation, documentation, and resolution of technology issues for the business area and corporate departments.
- Coordinate with other IT departments in the execution of system reboots, maintenance, upgrades / implementations and system cleanup. Investigate and remedy the root cause of service delivery incidents. Work with software vendors and their resources and provide communication to the Wawa business owners.
- Proactively share new learning's with others in order to improve organizational efficiencies.
- Assist in cross training others to ensure coverage and shared departmental knowledge.
Essential Functions: * Ability to work well individually as well as in a team environment
- Excellent oral and written communication skills
- Excellent customer service skills
- Ability to work with little or no supervision
- Detail oriented and strong organizational, time and stress management skills
- Strong analytical and problem solving skills
- Ability to handle multiple projects
- Excellent interpersonal skills
- Proven self-starter with demonstrated ability to make decisions
- Solid leadership skills
- Ability to be on-call 24/7 when required
- Ability to learn quickly and apply knowledge to new situations
- Ability to travel (e.g., stores and training centers)
- Offers technical expertise, feedback or advice as a valuable resource to others
Minimum Requirements - Bachelor's degree in Information Technology or a technical discipline preferred (e.g., engineering), or technical certifications, or related experience
- 3 to 5 years of related work experience preferred
- Knowledgeable of applications in associated Engagement Area. For example (Mobility/Loyalty - Agile Software Development Technology)
Wawa
