Job Summary It is an exciting time to join the Carnegie Mellon community. Founded in 1900 by Andrew Carnegie, the institution has soared to national and international leadership in education and research. A birthplace of innovation since its founding, the university continues to be renowned for creativity, solutions to real-world problems, and interdisciplinary collaboration. Our alumni have earned distinction around the globe om Nobel-Prize recipients to Tony-Award winners, from Wall Street CEOs to Silicon Valley entrepreneurs, and from groundbreaking educators to pioneering researchers.
Are you someone who thrives in an environment where you can make a difference? The Office of Human Resources is searching for an experienced leader to take on the newly crafted role of Assistant Vice President of Human Resources Services. In this role, you will be responsible for defining strategies and implementing plans and policies that support the creation of a world-class HR Service Delivery experience to CMU employees. The AVP-HR Services will play a key role in building, communicating and driving the execution of the vision and strategy for service delivery, including the use of data to drive strategy, decisions and outcomes to ensure the most effective use of resources.
Human Resources at Carnegie Mellon is committed to supporting faculty and staff members' success through every stage of their employment at the university. We support the Carnegie Mellon 2025 strategic plan through driving efficient, effective, and nimble business practices to support the needs of an evolving university community. We recruit and retain outstanding people at all levels while cultivating a culture of diversity and inclusion, and support for professional and personal development.
In partnership with the Associate Vice President and Chief Human Resources Officer, all members of the HR team, and university senior leaders and partners, you will assess current structure, define, develop, implement, and evaluate a world-class human resources service experience for faculty, staff and students.
Your core responsibilities will include:
- Set overall strategy, direction and guidelines for a service delivery model.Partner closely with HR team and campus leaders to further advance delivery through service positions, self-service and other HR tools and systems.Influence the development of appropriate HR service solutions across the university.
- Build and execute a HR Service plan within the HR division.
- Drive innovation in the delivery model by establishing and maintaining consistent tools and platforms to strengthen service delivery experiences.
- Along with the AVP of HRIS, forecast future technology needs to continually evolve service delivery capabilities advocating for continual process and quality improvement, accountability, and compliance.
- Ensure the delivery of high quality HR services such that the UniversityR function is operating as a credible, service oriented, compliant, result driven, and creative strategic partner.
- Manage, coach, and lead others.
- Other duties as assigned.
Are you able to effectively interact with a varied population of internal and external partners? Do you demonstrate a high level of integrity in your daily work? We are looking for someone who shares our values and who will support the mission of the university through their work.
You should demonstrate:
- A collaborative work style
- Superior interpersonal skills
- Ability to adapt to a variety of situations and audiences
- A highly developed sense of cultural competence and emotional intelligence
- Capability to initiate, analyze, assess, evaluate and alter strategic development plans to achieve goals
- In-depth knowledge of organizational governance, administration and operations
Qualifications - Advanced degree preferred; Bacheloregree required
- Minimum of 8 years of related experience required, with at least 3 years in a human resources leadership position required
- Experience in higher education and/or decentralized, complex organizations, and global employment/campuses preferred
- S/PHR or SHRM-S/CP preferred
More Information
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Carnegie Mellon University considers applicants for employment without regard to, and does not discriminate on the basis of, gender, race, protected veteran status, disability, or any other legally protected status.
