Do you have experience with persona development? Are you well-versed in UX research? Welooking for a seasoned, collaborative UX pro to join our team as a UX Analyst III, where yoube responsible for planning and conducting user-centered design research and usability testing to support our persona and journey mapping program. Youwork cross-functionally with Brand/Web Services, Design, Cloud Services and our Labs product UX teams to support the execution of the interactive development process, gathering content and functional requirements, creating and fielding UX studies, and ensuring proper implementation and execution of digital marketing materials and applications. Webe looking to you to provide research-backed UX recommendations, sharing best practices for the companyrospect and customer-facing online marketing environments and identifying any areas where wefalling short. If youcraving a high-visibility, high-impact role, then this could be a great opportunity for you!
iCIMS extends a work culture unlike any other East Coast-based technology provider. We focus on hiring candidates who display our seven core competencies ssion, drive, transparency, adaptability, empathy, kaizen, and customer commitment. If you eat, sleep, and breathe our competencies and desire to work in a casual yet results-driven environment that embraces innovationn youjust what welooking for!
iCIMS is a high-growth Software-as-a-Service (SaaS) company thatoted one of the Best Places to Work in New Jersey. We are the industry's premier recruitment software providerivering technology that supports approximately 3,500 organizations around the globe. We are growing fast, which creates a lot of opportunities for career growth within our organization. Come grow with us. Apply today!
Responsibilities - Continuing the lifecycle of defined organizational research objectives, plan and execute research projects as requested.
- Distill project goals and research materials into well thought-out research plans.
- Work closely with cross-functional teams to identify and prioritize research based on analysis of current knowledge, project goals and risks.
- Recommend research methodologies and develop qualitative and quantitative analysis; leverage web analytics and recommend new metrics when appropriate to improve understanding of web usability effectiveness with a focus on our primary lead generation and sales activities.
- Translate findings into design recommendations and actions plans to quickly improve web solutions.
- Strategize with the UX team and business stakeholders on how to operationalize insights arrived at through research.
- Document usability requirements learned through research and testing within appropriate assets such as persona templates and journey maps.
- Lead generative research methods including: expert/stakeholder interviews, field studies, contextual inquiry, focus groups, online surveys and other research methods.
- Perform thorough data analysis in an efficient manner to create insightful and actionable findings presentations (both verbal and written) within project timeframes.
- Assist in the creation of design that works to build persuasion, empathy, trust, and a superior user experience across all touch points.
- Be a resource to coordinators for marketing innovation, new campaign types/ideas.
- Lead experience UX/CX research studies - User testing, User Persona development, Journey Map development and analysis of customer/prospect data for insights that could inform Brand, Marketing and customer support in customer experience improvements.
- Lead the development of various content architectures when needed.
This would include:
- Organizing content into logical groupings and identifying the primary points of access and user task flows.
- Organizing the overall functional flow of interactive pieces, identify relationships between functional elements with task flows.
- Creating functional layout of information and navigational design in the form of flow charts, branching documents, annotated wireframes, and functional templates with description.
Qualifications - Bacheloregree Human Computer Interaction, Information Science, Computer Science or related field.
- UX Certification (HFI CUA or equivalent) strongly preferred.
- A minimum of 5 years of UX Digital or product experience design, UX research experience.
- A proven track record in conducting research and usability testing of digital innovations.
- Track record of user experience achievements with demonstrated excellence.
- Hands-on experience with iterative prototype testing, concept testing, survey design, and usage of multiple methods within a study.
- A strong portfolio demonstrating past work experience and deliverables (e.g: study plans, reports).
- Visual and User-centered Design experience.
- Innovative - self-motivated, able to research new concepts independently.
- Persuasive le to convince stakeholders of UX value and find win-win solutions.
- Experience with designing and developing Responsive / Mobile solutions.
- Knowledge of appropriate design tools.
- Excellent writing skills and ability to produce enough project documentation, business requirements documentation and functional specifications to drive successful development.
- Strong understanding of site usability and architecture principles.
- Demonstrated knowledge of processes required for developing and delivering interactive applications.
- Advanced understanding of prototyping tools such as Axure, InVision.
- Experience in client presentation and consulting skills for interactive design and development.
- Demonstrated project management including estimating engagement, effort, duration and resources.
- Demonstrated ability to prioritize components of short- and long-term projects and escalations.
- Proven ability to work well with cross-functional teams to achieve results.
- Proved ability to present to executive level stakeholders.
iCIMS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by law.
