This Senior Continuous Improvement Analyst role will identify opportunities to reduce credit and debit card fraud loss expense and improve efficiency and efficacy of the supporting business line functions. This role will execute a strategic fraud mitigation plan using continuous improvement principles to identify trends, complete fraud risk assessments, evaluate vendor solutions and implement internal controls. Process mapping and enhancements to call center functions and procedures will be completed to drive expense reductions. Leading financial cost-benefit analysis and vendor management are critical for delivery of identified solutions.
Key Responsibilities - Develops strategic approach for authentication to combat fraudulent account takeover and new account applications.
- Responsible for managing, monitoring and coordinating fraud risk management projects for credit, debit, and commercial card products.
- Proactively identifying trends or developments that may materially impact business goals and targets.
- Predicts the level of fraud risk, develops policies and procedures used to evaluate and control fraud risk and analyzes the potential profit/loss impact on the assigned product line of changes in risk management strategies.
- Review operations processes and identify improvement opportunities.
- Evaluate risk mitigation vendor capabilities including establishing vendor solution performance objectives and conduct Request for Proposal (RFP) evaluation cycles.
- Complete financial impact analysis.
Explore your career possibilities at U.S. Bank and join a company thats passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Qualifications Basic Qualifications - Bachelor's or Master's degree, or equivalent work experience
- Seven to ten years of experience in fraud risk management activities
Preferred Skills/Experience Strong analytical skills relative to evaluating fraud prevention infrastructure and forecasting fraud loss trends
Thorough knowledge of fraud, strategic planning, and banking operations preferred, but not required
Strong project management skills
Experience in process mapping, lean management and/or continuous improvement cycles
Effective verbal and written communications skills
Comprehensive to expert level of knowledge of all departmental data sources, and of fraud risk and operations management associated with the product lines - Proficient computer skills, especially Microsoft Office applications and data analysis software
