Auto req ID 284921BR

HR Job Code M01043 Loan Processing Analyst (MLO)

Job Profile

• Processes, analyzes and verifies submitted individual credit and income documents to ensure that varied and complex residential loan applications are complete.
• Manages customer experience throughout the origination process. Ensures compliance with established policies and procedures. Partners with internal and/or external partners to route communications, documents or other action items to complete transactions. Identifies and may address exceptions; escalates appropriately.
• Manages the review and processing of residential loan information of varying complexity, including loan applications and credit documents. Prepares and forwards documents to appropriate parties.
• Verifies all required borrower documents are collected and acceptable under the company's policies and procedures. Ensures these documents have been received.
• Provides responses and documentation for inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. Recommends best practices to team members. May participate in projects and initiatives.

Position City PA - Pittsburgh

Position Title Loan Processing Analyst (MLO)

Line of Business Operations - Retail Lending Services

Building Location PA685 - Liberty Commons-CLC

Job Type Regular

Total Hours Per Week 40

Travel

Job Status Full Time

Shift Daylight

Scheduled Days/Hours M-F 8:30 - 5:00

EEO Statement PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law

Location(s) PA - Pittsburgh

Certifications/Licenses

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Required Education and Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Job Specific Competencies

Accuracy and Attention to Detail - Working Experience

• Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Decision Making and Critical Thinking - Working Experience

• Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications - Working Experience

• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Flexibility and Adaptability - Working Experience

• Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.

Influencing - Working Experience

• Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Managing Multiple Priorities - Working Experience

• Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Operational Functions - Working Experience

• Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

Problem Management Process - Working Experience

• Knowledge of and ability to bring a reported problem to successful resolution.

Products and Services - Working Experience

• Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

Core Competencies

Manages Risk - Basic Experience

• Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

Customer Focus - Basic Experience

• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.

Position Overview

As a Home Equity Partners Loan Support Specialist for our PNC Operations Division, your role will be to provide clerical updates and process documents for direct home equity applications, as well as assist Home Equity Partners Underwriters with gathering information to underwrite home equity applications. You will also interact with Market Loan Originators and customers as needed.