Position Summary

The Client Services Assistant's primary responsibility is to generate and format client specific reporting tables and assist project managers, login staff, and sales representatives as needed. This is a Part-time position, with a schedule of 4 hours per day each day of the week (Monday to Friday). Additional hours may be requested while training.

Essential Duties & Responsibilities

Utilize Excel to format data reports based on specific client requests.

Process online forms to the State to assist with client regulation compliance.

Assist with scanning, filing and sorting of documents.

Follow all SGS Accutest Safety, Ethics and Quality practices.

Participate in staff meetings.

Read, understand and perform all applicable laboratory SOPs as written.

Maintain all required documentation with accuracy and clarity.

SUPERVISION

Receive guidance with respect to general objectives; in the majority of tasks and projects assigned, determine methods, work sequence, scheduling, and how to achieve objectives of assignments; operate within specific policy guidelines.

Qualifications

EDUCATION & EXPERIENCE

High school diploma or general education degree (GED)

Six months to one year related experience and/or training

Strong understanding of Microsoft Excel

Good communication, computer, typing and alphanumeric data entry skills are required.

LANGUAGE/MATH/REASONING ABILITY

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER SKILLS

Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing and spreadsheet.

Competencies

• The ability to separate emotional feelings from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations.
• The ability to meet commitments made to oneself and others, keeping the promises made, and acknowledging and accepting the choices made, the actions taken, and the results they have led to.
• The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
• Demonstrate responsiveness and adaptability following change initiatives, and demonstrates ongoing support for change efforts.
• Understand and comprehend information, as well as find application and value from new knowledge.
• Exhibits high levels of energy and enthusiasm.
• Methodical and efficient in structuring tasks to be accomplished.
• The ability to demonstrate a series of activities designed to enhance the level of customer satisfaction.
• Identifies and resolves issues timely by gathering and analyzing information skillfully.
• Uses time efficiently by prioritizing and planning work activities.
• Demonstrates upmost level of integrity in all instances, and shows respect towards others and towards company principles.
• Shares key information with others involved in a project or effort, works in harmony to accomplish objectives, responds with enthusiasm to directives, and shows support for departmental and organizational decisions.
• Sets high standards and measures of excellence to ensure quality assurance in every aspect of work performed.
• Takes personal responsibility and ownership for adhering to all company policies and procedures while also completing work timely and in accordance with performance expectations.

Physical Demands

Moderate physical activity performing somewhat strenuous daily activities of a primarily administrative nature.

Manual dexterity sufficient to reach/handle items, and works with the fingers.

Work Environment

Indoor environment with adequate ventilation.

Moderate noise (examples: business office with computers and printers, light traffic)

Regular work schedule.

ADDITIONAL INFORMATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

SGS is an EOE AA M/F/Vet/Disability employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will be called back shortly. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.