Overview The Area Vice President of Operations A./Hotels Division is responsible for strategic oversight and continued growth of Hotels business within the North America region. The AVP-N.A. works closely with our Hotel partners, to ensure that all operational and brand standards are being met while simultaneously executing our development and growth strategy.
Responsibilities - Oversees all Area Hotel Operations in the assigned region.
- Provides operational oversight to Hotel GMs in the region regarding sales, new procedures, liability concerns, and other property functions.
- Seeks out new Hotel development opportunities to grow the region in line with the approved strategic plan.
- Acts as a liaison between the Support Center and the Hotels/Hospitality community.
- Ensures properties meet the brand standards for the Company.
- Attends client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
- Drive understanding and implementation the brand identity system. Lead local teams to conform to brand strategy and vision.
- Acquires profitable new business and expands existing business within the assigned geographic area. Participates in the sales process for the acquisition of new business.
- Coordinates the development of proposals and contracts. Prepares and conducts presentations to prospective clients.
- Conducts meetings with Regional Team Members to discuss current objectives.
- Develops and maintains annual budget for the assigned region.
- Monitors financial reports of the region to ensure budgetary compliance with Regional and Corporate goals.
- Visits properties regularly to inspect operations to ensure contract compliance.
- Interfaces with existing clients to maintain engagement, satisfaction and retention.
Qualifications - Any combination of education and experience equivalent to graduation from a college or any other combination of education, training or experience that provides knowledge, skills and abilities.
- Minimum of 10 years of Hotels/Casino management work experience required.
- Prior work experience with lifestyle hotel product/brand strongly preferred.
- Experience in property openings, preferably both new build and conversion.
- Deep knowledge of local hospitality industry and culture.
- High energy individual, with effective and influential people skills.
- Strong interpersonal skills that market the strength of the brand.
- Possesses the collaborative skill set to provide Hotels partners with the understanding of the Hard Rock brand, ensuring a consistent product.
- Possesses the financial acumen to see creative opportunities within the brand across all of our profit centers els, Casinos/Gaming, Company & Franchise Cafés.
- Strong decision maker who can spot and generate well-formed ideas.
- Ability to travel extensively.
