Job Description The Assistant Vice President siness Analyst position will be responsible for the onboarding of new clients. This person will be highly regarded with an excellent track record in his or her current environment and must be a strong decisive results oriented individual who can develop and manage relationships across the company with a wide variety of partners based on trust teamwork and knowledge.
The position will require the ability to analyze diagnose design and implement solutions to work with client data for smaller clients or aspects of larger more complex clients.
Liaise with colleagues within the Berwyn London Australia and India SSC offices and divisions globally where required for query resolution
Act as the point at which relevant client queries relating to the Recordkeeping system and client file deliveries are tracked with proactive management to ensure timely response and resolution
Perform key Recordkeeping functions
Perform daily checks on file deliverables to the clients investigate discrepancies and ensure daily resolution of identified queries
Perform an overview function for the Shared Services functions identifying operational trends issues and areas for improvement.
Perform work independently within scope of established guidelines and according to specific procedures.
Handle and resolve issues involving all operational and various IT areas (e.g. Asset servicing Trade Operations Client Reporting)
Assist in the set up and transition process of new client accounts
Support and provide analysis for Client Change Request items impacting the Enterprise processes and Operating Models
Work independently to research and resolve problems considering multiple avenues for resolution.
Communicate effectively on issues / problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.
Provide guidance support act as resource and assist team members from multiple operational areas relating to Enterprise queries.
Conduct special/ad-hoc reports as required
Complete and track progress with technical Change Control (RPMS) forms for clients and multiple operational areas.
Review and n offternal Change Specification Documents impacting Enterprise systems and assess client impacts
Complete system testing for Change Control enhancements
Complete any ad-hoc tasks as identified by the line manager
Provide Subject Matter expertise for complex system architecture queries/changes
Qualifications Degree in finance business technology or equivalent or relevant industry experience
Extensive asset management experience including investment operations.
Broad and in-depth understanding of the asset management industry gained through working in a variety of asset management disciplines.
Broad and in-depth understanding of standards methodologies processes systems and technology necessary to support investment management operations.
Experience of writing and reviewing business specifications and data mapping.
Excellent analytical skills and ability to analyze on the spot.
Good team working skills.
Strong writing communication and presentation skills to audiences of different sizes and levels of seniority.
Must be self-motivated adaptable and show initiative in different circumstances and under pressure.
Flexibility in working outside of your responsibilities and areas of expertise.
PC literate rd Excel PowerPoint and VISIO skills necessary.
Able to communicate effectively with clients and colleagues at all levels
Requirement for business travel domestically and possibly at short notice
Flexible working hours may be required
