The Vice President, Worldwide Professional Servicesjective is to lead and build a world class service delivery practice for SugarCRM. This individual will lead Sugarrofessional Services business unit to profitably drive successful implementations that generate the highest levels of customer satisfaction, retention, and referenceability.
Processes, Methodology, & Tools
- Develop relationships with customers to ensure high levels of customer satisfaction with the delivery of professional services
- Provide strategic leadership for the professional services organization
- Develop and drive strategic and operational plans for professional services through effective planning, communication and team leadership
- Responsible for revenue attainment and maximizing professional service profitability through proper SOWs accurate forecasting and effective management of cost center.
- Provide day-to-day leadership and management of Professional Services staff; assigning projects and providing a process for managing client escalations
- Build a strong professional services team and brand through incorporation of best practices, skills development and provision of consistent, high quality and repeatable solutions
- Partner with sales management to ensure successful sale and delivery of professional services in addition to providing high level consultation in support of sales opportunities where appropriate
- Manage relationships with delivery partners to ensure high quality of professional services delivery
Skills Motivation / Culture Fit
- Highly self-motivated, hard-working, and objective driven
- A pragmatic approach coupled with the ability to thrive under the pressure of constant change and moving objectives as the organization grows
- Build a world class professional services organization through hiring top talent
- Strongly performance-orientated and accountable
- Will be culturally sensitive and a real culture builder able to perpetuate an under promise/over deliver culture within the team
Minimum Qualifications: - 10 years of experience and demonstrated success in building and running a professional services function/practice in the software industry.
- A savvy leader with proven sales and business development experience who has managed teams generating in excess of $20M in annual revenue
- Experience with a Big 4 consulting firm, leading systems integrator, or the professional services practice of a leading software firm is of primary interest
- Experience developing close working relationships with sales teams and other functional groups
- Demonstrated success building a professional services business and advise the team on improving delivery
- Demonstrated success as a customer facing executive
- Strong technical background and process capability
- Strong understanding selling and marketing of professional service
- A proven track record of delivering services to complex enterprises ranging from mid-size companies to Fortune 500 clients
- Demonstrated success in driving a very high level of customer satisfaction with impeccable attention to detail and support metrics
- Track record of enabling and developing the skills and careers of direct reports
- BA and/or MS in a technical or business discipline is mandatory, formal Project Management training is preferred
- Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based solutions
Location: Cupertino, CA
We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.
Note to Recruiters and Placement Agencies: SugarCRM does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any SugarCRM employee. SugarCRM will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of SugarCRM and will be processed accordingly.
What is it REALLY like to work here
- Open is at the heart of our business and our culture. You won't find cubicles here
- Everyone is asked for ideas and problem-solving solutions
- Engineers drive many of the product's features
- Employees are closer to the customer's needs
- Entrepreneurial-spirited employees
- Collaborative work environment
- Ownership is the greatest self-identity at SugarCRM - you are making an impact now
- We are a merit-based company - many opportunities to learn, excel and grow your career
