Vice President (Product Manager) gital Cross Border Payments

About Citi & Digital Payments

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citixplains what we do and explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clientsd the publicrust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.

Citionsumer Digital Payments team is responsible for driving the digital payments strategy across all of Citionsumer bank businesses. The team drives the design and development of innovative digital commerce and money transmission payment solutions to ensure Citi is continuously addressing the evolving needs of its customers. The team also negotiates and manages strategic industry partnerships to create differentiating value propositions for Citiayment solutions. As the global payments landscape evolves rapidly, the team is uniquely positioned to leverage Citilobal scale to deliver solutions that Citilients and partners demand and deserve. GDP also leads the management of Citilobal relationship with payment network partners such as MasterCard, Visa, Discover and American Express. These networks play a critical role in the definition of the future paymentandscape and the team ensures we maximize those relationships.

Position Summary

The Money Transmission group is part Global Digital Payments which is part of the Global Consumer Bank. The groupandate is to define scope, lay out the strategy and drive deployment of money movement propositions for the consumer bank.

The Digital Cross Border Money Transmission Product Manager will be part of the Money Transmission function (within Global Digital Payments) that is responsible for devising an emerging payments strategy for U.S consumer bank and implementing initiatives to put Citi at the forefront of this industry shift.

The objective of this role is to define and deploy the next-generation cross border money transmission solutions / platforms.

Define the full range of use cases consumers seek for the cross border transmission of funds. These should include but not be limited to Cross Border Wires, Citi Global Transfers, International ACH, Local and regional faster payments schemes as well as new emerging platforms like distributed ledgers, blockchain etc.

Support the Retail Bankffort with enhancing and streamlining cross border transfer capabilities and engage in discussions with LOB's and other constituents on requirements

Support internal strategies to maximize the bankntegration with Cross Border and Real time Payments networks

Support conception, design and develop a next-generation cross-border solution that delivers ubiquitous access to the bankustomers across global markets.

Drive towards a real time clearing and settlement solution leveraging a best-in-class mobile and digital experience.

Support the investigation and establishment of partnerships with payment networks and other strategic partners globally

Relationship development and management of key industry associations related to digital payments

Deliver an ongoing roadmap for cross border that is a combination of new features, product enhancements based on customer feedback and alignment with consumer priorities; partner with retail bank teams for the marketing and communication programs that drive customer awareness and education

Maintain an external outlook of the cross border and the broader money movement industry to serve as the consumer businessader on market trends, new opportunities and challenges facing the business as well as developing a clear understanding of the performance of Citiross border solutions as benchmarked against bank and non-bank competitors

Full responsibility for overseeing the go-to-market planning of the new features including achieving organization alignment with the retail bank, engaging marketing teams for development of marketing programs, coordinating a launch plan and leading any PR engagement as necessary.

Lead a process that continuously seeks customer input as well as benchmarks industry solutions and customer behaviors to drive the optimal customer experience for Citiross border solution. Leverage available research tools as well as information available from strategic partners to inform approach

Develop a cadence for senior management communication that includes MIS / reporting on progress and performance of cross border solutions balanced with a clear roadmap of future strategy and approach

Partner closely with internal control, compliance and information security teams to ensure appropriate rules and policies are in place. Work with internal analytical teams to continuously monitor fraud levels and implement guidelines to deliver an industry leading experience while minimizing fraud losses

Qualifications

Key Qualifications and Position Requirements:

3 to 5 years of experience either in the financial services industry or in the design and development of digital solutions

Contemporary knowledge of mobile capabilities and products including understanding of digital trends and marketplaces

Strong ability for strategic thinking driven by analysis and macro information; experience in translating strategic roadmaps to tactical and operational execution plans

Solid understanding of the retail bank business model, products and services with an in-depth knowledge of retail banking P&L

Understanding of the technology development process and ability to partner with development teams through the entire product development process from requirements analysis to system and product user testing

Excellent written and verbal communication skills with an expertise of articulating strategy and actions to key decision makers and stakeholders across the organization

Ability to forge strong relationships with both external and internal partners to ensure delivery of business goals