Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. Morgan Stanley Wealth Management has over $2 trillion under management and is one of the worldargest networks of Financial Advisors.
The Field Strategic Services group is responsible for transformational platform strategies that give Financial Advisors, support staff, and clients better tools. The Strategic Client Onboarding within Field Strategic Services focuses on enhancing the account opening and maintenance experience for Wealth Management clients.
The Vice President, Onboarding Documents & Correspondence will be responsible for the execution of project activities, throughout the project life cycle from initiation to implementation, in the programnboarding Documents & Correspondence (ODC) portfolio. The business scope of Onboarding Documents & Correspondence includes account opening/maintenance and all ancillary processes including account-related correspondence such as playbacks and disclosures. Focus is ensuring a high quality client experience supported by efficient branch processes that are compliant with regulatory requirements.
The Vice President boarding Documents & Correspondence will oversee multiple projects simultaneously from beginning to end. S/he will act as a subject matter expert for the ODC platform. The Vice President boarding Documents & Correspondence will field inquiries from senior management, the service center, business partners, and FAs/CSAs and be able to explain how the system works and troubleshoot escalations as necessary. The ideal candidate is an inquisitive self-starter with experience in client onboarding project management.
Responsibilities: - Perform business analysis and document formal business requirements for both strategic and tactical projects
- Partner with team members from Legal, Compliance, and Risk to understand new documentary requirements, and to facilitate consensus on solutions for implementing new documents and changes to existing documents
- Partner with peers in the Strategic Client Onboarding program to ensure that new documents, and changes to existing documents, are implemented without disruption to client and field experience
- Support new account and other document requirements associated with non-Onboarding business programs
- Serve as business subject matter expert for the areas noted above. This includes command of business process and system function.
- Manage projects independently through all phases of the project lifecycle
- Validate the accuracy and completeness of test planning documents and test execution
- Assure overall quality of delivered solutions, including resolution of critical test and live production defects, proactively identifying process gaps before they become issues
- Coordinate business development and implementation activities with vendor partners
- Identify opportunities for process and experience improvements
- Present client-facing document projects for review in the Firmlient Communications forum
- Represent Strategic Client Onboarding in the Firmorms Governance forum
- Prepare and deliver management-level presentations on program strategy and activities
- Evaluate program risk and identify mitigation opportunities
- Perform business verification of new and updated documents and correspondence post-implementation in production
- Troubleshoot escalations from senior management, the Service Center, Business Partners, and FAs/CSAs ensuring timely and proper resolution
- Assist with meeting preparation and facilitation
Qualifications Qualifications: - BS/BA degree required
- Business strategy in a technology-oriented context required
- Consulting experience preferred
Skills Required: - Organized
- Detail-oriented
- Proactive self-starter
- Able to juggle multiple priorities with aggressive delivery deadlines
- Critical thinker, Problem solver
- Excellent communicator
- Able to understand and converse on technical details of system
- Able to understand and converse on legal verbiage
- Knowledgeable about Wealth Management
- PowerPoint
- Visio/process flow
- Excel
