Ardagh Group is a global leader in glass and metal packaging solutions, producing packaging for the world's leading food, beverage and consumer care brands. Ardagh Group has a truly global presence. We operate 109 glass and metal manufacturing facilities in 22 countries, employing approxmately 23,500 people and have global sales of approxmately US$8.2 bn.
At Ardagh we have a reputation for innovation; pushing the boundaries of what's possible, pioneering new production methods, new design techniques and new ways to recycle and save energy. The unprecedented growth of our business has been driven by our unrivalled expertise, obsession with quality and commitment to continuous improvement.
We strongly believe that the success of our business depends on the success of our people. We strive to create working environments where our employees feel valued, can work to their full potential and where their achievements are celebrated. We are creating an exciting future for Ardagh that is built on our core values of trust, teamwork and excellence and we have opportunities in a wide variety of disciplines across our organization.
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Position Summary The Vice President of Ardagh's North American Business Services function (NABS) is expected to provide leadership for the blueprint and smooth operation of the unit and to manage its continuing development. Ability to drive the improvement and integration of processes, technology and people is critical.
As the Vice President is unlikely to possess the functional expertise required for every service, leadership skills and a profound understanding of what it takes to manage a service-oriented organization are the keys to success. They will have a track record of delivery in other service-oriented organizations previously.
The ability to establish a collaborative working relationship with business divisions and functional heads is essential to understand customer needs and to put effective resources in place to meet them.
The VP of NABS must understand and lead the implementation of corporate strategies and objectives that are impacting the North American Business Services functional area(s), through the development of key business processes and advancing the maturity of the function to best in class.
Regular role duties and responsibilities
Primary responsibilities: Responsible for developing and implementing the vision, mission and functional strategy within the NABS organization that supports the company's overall strategic goals.
Eliminates barriers to all teams' success
Positions the function effectively within the overall organization operating model
Communicates regularly with company leadership on important issues that impact the NABS organization
Leads and motivates an effective service organization delivering shared services to the North American business and working closely with the IT, procurement and supply chain, risk management, legal and master data management functions where needed to enhance and improve this service
Establishes, measures and manages the unit workforce to cultivate a tomer servicecus and culture
Participates in preparation of the annual budget, reviews monthly expenditures and ensures that budgetary goals are met. Conducts financial planning and makes appropriate recommendations
Ensure the unit provides effective, efficient services and ensure implementation of improvements in service delivery
Directs and manages special projects that impact the shared services organization
Rapidly establishes personal credibility as the unit's leader
Interacts with internal customers and functional leads to gather information, develop relationships and educate them about world class GBS. Develops trust, two-way communication, and provides a ce of the customerproach
Manage and direct the financial operations of the center to ensure return on investment and cost efficiencies of the NABS
Continuous improvement and change management:
Interacts regularly with corporate management and provides recommendations for new technologies including automation and reengineering of manual processes
Identifies areas that will benefit from process improvements and works closely with senior management to implement streamlines and ensures continual process improvement
Reviews and approves process improvement ideas
Embedding a continuous improvement culture, which will focus on continuous improvement of people, process and technology to meet the needs of the businesses and drive efficiency through the NABS unit by identifying the root cause and developing corrective action plans
Identify and implement best practices. Drive standardized approaches, develop best practice solutions, foster relationships with internal customers.
Champion and manage the portfolio of business projects and change initiatives
Lead change management and stakeholder communications related to key process changes, performance, etc.,
Support the integration of new acquisitions and scope changes to the NABS model
Personnel:
Support the functional leads for each area to develop KPI's and service level agreements and monitor delivery in line with those key metrics and the wider needs of the businesses consistently across all divisions
Coach facilitators / supervisors to coach and assist teams on solving problems and making decisions
Promote teamwork, accountability and thought leadership throughout the organization
Works alongside the functional leads in planning resourcing within budgetary constraints - hiring and training of personnel. Identifies staff training and professional development needs and provides/recommends appropriate guidance and training
Compliance:
Ensures compliance with functional areas' policies, procedures and controls. Ensures that proper controls are adhered to and that checks and balances are in place in each of the processing areas
Assures the integrity of the applicable financial accounting systems. Acts as a gatekeeper for compliance on operational accounting policies and procedures and will look to proactively recommend improvements in these areas
Responds to all audit and accounting questions, concerns and inquiries
Work closely with the IT team to identify any system improvements relating to the provision of shared services.
Candidate Skillset:
The ideal candidate is someone with a thorough understanding of corporate strategy, business needs and the economic and political environment in which the Company operates, as well as exceptional people management skills which drive these activities. The Vice President needs the ability to persuade business leaders that opportunities to reduce costs and raise effectiveness can be realized through sharing services with other business units and sites and through standardization and implementing common processes and systems, while delivering that change without compromising the service level to those underlying businesses.
The ideal candidate has the maturity to work effectively in a multi-functional environment and the ability to handle ambiguity. The following personal characteristics are considered to be key:
Leadership: Open, flexible, and with a down to earth manner that gains the respect of colleagues. Specifically, this will include:
Be viewed as a credible and sincere source of North American Business Services thought leadership
Provide the vision for the North American Business Services organization and translate that vision into actionable and achievable plans for the short and long term
Identify improvement opportunities and actively engage in implementing improvements
Provide the thought leadership to understand the implications of proposed change on each of the divisions
Assist associates in preparing to continuously improve, add value and sustain the long-term vision of the North American Business Services organization
Interpersonal: A team player whose energy and communications skills make this person a persuasive negotiator and relationship builder. Specifically, these will include:
Ability to cultivate an environment focused on customer satisfaction
Ability to coach and motivate team members
Ability to build productive working relationships with all levels of colleagues
Ability to make decisive decisions on difficult issues with a persistence to push through obstacles
Ability to communicate effectively (verbal/written and presenting)
Ability to work well in a participative, collaborative environment where influence skills are required to lead and manage change
Ability to thrive in a matrix organization to secure commitments from all levels of the organization
Ability to be flexible with role duties and scope of work
Manages complexity: Able to handle ambiguity that arises in a service environment in a complex and diverse organization. Outstanding problem solving and analytical skills.
Thinker/doer: A clear thinker, able to translate knowledge and understanding of the business, economic and political environment into actionable strategies and willing to make decisions independently in pursuit of the strategy
Business acumen: Transaction center knowledge should ideally include Finance (accounts receivable, accounts payable, treasury, capex, tax, treasury, inter-company reconciliations and month end close accounting), Human resources, IT, master data management, logistics, supply chain and procurement.
Our Vision and Values
The people that make up Ardagh Group share much more than a strong brand and an excellent reputation. We each share a common vision: to be the preferred packaging partner to the world's leading brands. We will achieve our vision by delivering customer innovation, providing an inspirational environment for our people and creating sustainable value for our business through its growth and development.
Ardagh Group is an Equal Employment Opportunity (EEO)/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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