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Qualifications

The mission of the Federal Reserve System is to foster the stability, integrity, and efficiency of the nationonetary, financial, and payments systems to promote optimal economic performance. Within this broad context the vital mission of the National IT Services is to deliver superior value to our customers through world-class IT services and solutions that are responsive to business needs, adaptive to change, and essential to the mission of the Federal Reserve System.

POSITION SUMMARY:

The Vice President and End User Services Endpoint Services Executive, is an officer of the Federal Reserve Bank of Dallas accountable to the Senior Executive for Federal Reserve National IT End User Services. The Endpoint Services Executive is responsible for directing the strategy, priorities, performance objectives, and measures of success for the Endpoint Services Function of the Federal Reserveational IT End User Services (EUS) Division. EUS includes IT functions performed by Reserve Banks on behalf of the System which include endpoint device and endpoint solutions management for physical, virtual, and mobile environments; collaboration services including messaging, unified communication, content and information management services; and operations including the service desk, technical support and systems management for end user services managed devices.

As the leader of Endpoint Services Function and as part of the End User Services Executive Team, the Endpoint Services Executive is the delegated service group owner and responsible for end-to-end delivery and performance of products and services focused on Federal Reserve System physical, virtual and mobile endpoint devices and endpoint technology solutions. This includes, but is not limited to, endpoint and mobile device management, the System endpoint application store, and endpoint and mobility services. The Endpoint Services Executive is responsible for the design, engineering, build, and test of endpoint solutions and services within the strategic framework established through the System CIO and the Senior Executive for End User Services. The Endpoint Services Executive is also responsible for directing significant technology releases, providing escalated technical support for endpoint services and delivering design and support services to meet highly complex customer demand.

The Endpoint Services Executive will be extensively engaged with the End User Services Plan, Collaboration Services and Operation Executives, the Senior Executive for End User Services, and the System CIO in executive communications, in ongoing peer and customer interactions, and in working with key governance stakeholders to set strategic direction and priorities for end-user services.

Given the federated structure of the Federal Reserve Banks, the Endpoint Services Executive must be able to work across organizational boundaries to deliver IT services and a seamless customer experience for users with diverse business needs. To lead, this position must leverage collaboration, consensus and indirect reporting relationships, within a complex, but well defined IT governance structure.

JOB RESPONSIBILITIES:

Working across End User Services and within the framework established by the Senior Executive for End User Services, deliver highly valued endpoint services with a strong emphasis on the user experience and alignment with the business requirements and operating personas for staff across the System * Work with the Senior Executive for End User Services and the EUS Executive Team to set the strategic direction and foster innovation for end user computing and support services based on the diverse needs of System business lines

• Provide leadership in design, engineering, build, and test of endpoint solutions and services ensuring secure, efficient and timely integration of new technologies into the operating environment while minimizing service disruptions or project delays.
• Working across System IT, deliver a rationalized, well-controlled store of applications for physical, virtual, and mobile endpoint environments
• Identify and implement best practices and solutions for comprehensive management of physical, virtual, and mobile device environments and delivery of effective mobility services
• Collaborate with the End User Services Plan Function to deliver comprehensive strategies and architectures for endpoint services; ensure business requirements are well understood, documented, and addressed in solutions that are delivered; develop product recommendations and solution designs within the framework of the End User Services overall strategy
• Collaborate with the End User Services Operations function to ensure seamless, uninterrupted release, deployment, operations and support of endpoint services and solutions; deliver escalated and complex incident resolution and interface with key vendors on escalated incidents and problems
• Serve as a primary point of contact for System executives and represent the EUS organization in support of key System initiatives and programs related to end-user services, endpoint services and employee productivity
• Maintain strong relationships with end user service providers and throughout the organization to reinforce a culture of service and collaboration
• Maintain knowledge of projects and programs across End User Services and outside the positionrea of accountability; collaborate with peers and service providers to prioritize deliverables and resolve competing priorities and resource demands.

KEY COMPETENCIES:

• Communicates - Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Values Differences - Recognizes the value that different perspectives and cultures bring to an organizationi>
• Resourcefulness - Secures and deploys resources effectively and efficiently
• Attracts Top Talent - Attracts and selects diverse and high caliber talent to meet organizational needs
• Tech Savvy - Utilizes advanced sourcing tools and emerging technologies
• Persuades - Uses compelling arguments to gain the support and commitment of others

MINIMUM QUALIFICATIONS:

• A visionary leader to help support the building of the function
• Strong personal and professional credibility, personal integrity and the courage of his/her convictions
• Proven record of addressing substantial challenges and successfully driving significant change through collaboration and matrix management; ability to motivate, develop and lead a diverse team of service providers through collaboration and consensus to reinforce a culture of service, accountability and innovation. Experience in building consensus and support and resolving enterprise-level governance issues
• Strong financial acumen to assess key financial indicators and make decisions accordingly. Demonstrated ability to make decisions in light of changing priorities or financial indicators; commits resources to achieve improvement opportunities
• Strong business acumen with excellent organizational, problem solving, influencing and negotiating skills; excellent day-to-day operating management skills - ability to execute coupled with a disciplined approach and an ability to effectively manage risk
• Highly developed interpersonal, presentation and communication skills with the ability to effectively relate and communicate at all levels, including the ability to explain technical matters in business terms
• Commitment to public service with a personal and professional value system consistent with the culture and values of the Federal Reserve System; ability to handle sensitive and confidential matters with judgment and discretion

EDUCATION AND EXPERIENCE:

• Bacheloregree with concentration in concentration in computer science, management information systems or comparable technical discipline, or the equivalent is required
• Five (5) to seven (7) years of progressive leadership experience in roles responsible for managing multiple functions in a demanding environment with responsibility for architectures, strategic planning, process engineering, technical support and/or operations for large, complex mission-critical systems; ten (10) or more years of professional experience in information technology in a large, complex IT environment with diverse technologies, application architectures and customer demands.
• Broad knowledge of current trends in end-user services, endpoint management, collaboration, communication, content management, web services, and productivity solutions
• Equivalent education and/or experience may be substituted

WORK HOURS AND CONDITIONS:

• 8:00 a.m. to 5:00 p.m., Monday through Friday with flexibility to meet the needs of the customers as required by project schedules or management; requires upwards to 20% travel year-round

Notes:

Assessment(s) related to the position may be administered during the interview process.

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