Directions Research is expanding our growing customer experience (CXi) practice. We are looking for a strategic-minded client service leader to join our team as a Vice President, Client Service. This individual will play an integral part in Directions' growth by developing client partnerships in the area of Customer Experience.
About You Our ideal candidate will have significant customer experience leadership experience, a solid array of client contacts, and the ability to build strong, profitable business relationships.
If you have passion and expertise in the following areas, Directions wants to speak with you:
- Creating and executing an action-oriented plan to identify and establish client relationships for customer experience services.
- Success in designing, proposing, selling and overseeing the execution of large-scale customer experience programs.
- Knowledge of the strengths and weaknesses of the CX technology players in the marketplace to create Direction's right-to-win strategy.
- Leveraging your wealth of CX experience in a consultative role to deliver value-add thinking to both existing and new client relationships.
- Being a thought leader in both the analysis and incorporation of additional data streams into the customer experience platform to help clients drive business outcomes.
- Identifying and developing new product and service ideas to enhance Directions overall CXi offering.
The best person for this position will operate independently, but will also find great value in team-selling with other account executives and our advanced business intelligence team. The right candidate for this position may be located anywhere in the U.S.
About Us We offer an innovative and entrepreneurial environment where you can take the next step in your career. We are driven by a passion for rich insights, consultative client partnerships, and actionable results. We offer the latest solutions and sophisticated analytics while providing visually compelling deliverables that crystalize the findings and convey business implications.
Directions is a privately-held firm, owned and operated by our senior staff. This position includes an ownership potential opportunity, in addition to competitive salary, bonus, and benefits. The work environment at Directions is an important part of who we are. We foster a unique culture that gives our employees the freedom to create, grow and succeed. Our employees are surrounded by some of the best talent in the industry.
Our company is independently recognized as one of the top business decision insight firms in the nation. The firm combines a highly experienced staff with a unique mix of innovative and proven approaches to answer pressing business issues. Directions is based in Cincinnati with multiple regional offices to enable our client service staff to stay close to clients.
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