Title: Assistant Vice President, Division Systems Officer (DSO)

Professional Domain: Information Technology

Specialization: Governance & Management

Mission:

You will owns the Luxury division's end-to-end global IT strategy, roadmap definition and governance in alignment with strategic agenda and priorities of the respective business functions; effectively manage the business demand for application capabilities at all levels. Provide overall leadership and ensures alignment across multiple delivery teams; Drive the innovation agenda and the performance of the services delivered. Ensure value creation and effectiveness of IT spend for the respective Division.

Key Accountabilities:

Strategy & Roadmap Definition:

• Engage business and IT leaders at L'Oréal USA, Division and Brands level to define requirements, priorities and ensure alignment with business vision and key strategies of the Division.
• Ensure Business vision within IT corporate organization, in order to guarantee business value creation
• Develop IT master plan and translate it into an annual plan with milestones and IT budget
• Develop business cases to relevant stakeholders addressing political, financial, and organizational interests
• Define 3 years roadmap & programs to meet current and future needs of the Division
• Ensure alignment of Division's vision, processes and capabilities with L'Oréal USA Application Strategy and architecture principles
• Keep abreast of the emerging trends and technologies, evaluate their business value, applicability and utility to the business
• Drive the adoption of internal and external best practices and innovation opportunities

Division Architecture Blueprint:

• Partner with the Enterprise Architecture team to develop the overall architecture roadmap to deliver the future state for the Division
• Own and maintain the capability and solution maps across all brands and functions within the Division
• Pro-actively manage the application portfolio and ensure standardization and consolidation of applications towards common solutions and platforms
• Ensure technology watch to identify new trends and opportunities in collaboration with Enterprise Architecture and Innovation teams

Demand Management & Governance:

• Act as a proactive business partner: actively listen to internal/ external customers, articulates and clarifies /translate their needs into IT implications and evaluate and challenge the customers' demands to ensure alignment with the defined strategy
• Actively shape, review, plan, and prioritize Business demand for IT across the brands in the Division
• Own and manage the overall financial investment plan for the Division and ensure value creation for the business
• Own and Facilitate the IT/Business global governance
• Ensure timely communication to relevant stakeholders in the business and IT communities.

Service Performance Supervision:

• Accountable for the solution delivery of IT capabilities over its entire lifecycle from concept to retirement
• Pro-actively manage business expectations and monitor their customer satisfaction levels through relevant service metrics
• Lead service improvement initiatives ensuring the continuous improvement of end to end service and customer satisfaction
• Benchmark costs/prices/performance with external market and across the different entities of the group
• Communicate service charging and service performance elements as per SLAs
• Lead the Customer advocacy role of business stakeholders within IT teams.

Key Professional Skills:

• Entrepreneurship: Demonstrate ability of innovative thinking, appreciating and propose new ideas and solutions, while keeping a pragmatic eye
• Master an understanding of the L'Oréal Business: Ability to understand overall business strategy, long term user/ customer needs and translate into IT Strategy
• Decode and influence: Ability to interact effectively, demonstrate influence and conciliation leading others to embrace his/her opinion and reach a positive, accepted closure to a conflict
• Ability to manage complexity/ Acts with transversal management skills
• Enable cooperation and collaboration: Ability develop collaborative/cooperative working, working in a team with members from different expertise, places and cultures to achieve collective goals
• Ability to lead change in business on IT taking into account structural and cultural issues and monitoring the impact, taking any required remedial action and refining approach
• Ability to identify internal and external benchmark to compare the internal performance with industry best practices
• Understand L'Oréal systems and technology: Strong knowledge of key existing IT (apps and Infra) components
• Knowledge of the IT portfolio components and their individual roadmaps

We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.