Join us as we VE PAYMENTS AT THE SPEED OF CHANGE class="new_p">

At ACI Worldwide, we are ACHIEVERS, COLLABORATORS, INNOVATORS. We come together from across the GLOBE with a singular goal POWER global commerce with our INNOVATIVE technology solutions.

ACI Worldwide, the Universal Payments company, powers electronic payments and banking for more than 5,100 financial institutions, retailers, billers and processors around the world. ACI software processes $14 trillion in payments and securities transactions for more than 300 of the leading global retailers, and 18 of the world0 largest banks. We have a definitive vision of how electronic payment systems will look in the future and we have the knowledge, scale and resources to deliver it. As a Senior Vice President of AOD Infrastructure & Cyber Security

in Norcross, you too can help us drive payments at the speed of change.

The Senior Vice President of AOD Infrastructure & Cyber Security is an executive role with ownership of the global infrastructure, networking and cyber security for a 7X24X365, global, multi-data center environment that supports SaaS and Platform payments software applications, software services and integrated 3rd parties.

This leader oversees 5 distinct functional areas: networking, infrastructure/storage, cyber-security, vulnerability management and tools/monitoring. This role requires a transformational leader who will drive innovation and automation across the end to end data center environment. His/her deep grasp on industry best practices will enable them to identify, recommend, develop, implement, and support new processes, tools and solutions to achieve better business results.

He/she ensures the availability, performance, resiliency, scalability and security of complex, technical, customer facing data center environments, and prevents customer impacting events. Every interruption in data center delivered services impacts customer satisfaction and loyalty, and may impede business growth.

This leader will:

• Determine the functional strategy and transformation plan, drive operational execution and achieve business results that will help drive AOD growth, revenue and improve AOD profitability.
• Formulate an AOD cyber-security strategy in accordance with ISO, PCI-DSS, NIST, FFIEC, HIPAA, and all applicable regulatory requirements. Develop, implement, and maintain information security controls in accordance with ACI policy and standards.
• Design and implement ongoing improvements and modernization in data center architecture.
• Drive operational excellence and automate and/or eliminate manual processes and handoffs.
• Materially improve data center monitoring, dash boarding and reporting capabilities. Ensure key metrics on data center performance are highly visible and available.
• When triage or outage events occur, this leader and his/her organization will engage immediately and take a strong leadership role in the swift assessment and remediation of incidents. He/she will ensure we have an industry leading playbook in place so all parties know what, when and how, in order to minimize the customer impact and reduce mean time to restore (MTTR).

• This leader will know the right questions to ask, to lead teams in the resolution of complex technical issues.
• Incident resolution could include providing short term fixes to temporary resolve issues, and long-term fixes to permanently resolve issues.
• As appropriate, AOD Infrastructure and Security personnel will participate in root cause analysis, documentation and remediation. This team may work directly with customers during triage events, and/or present updates to customers after the incident.

• Have a strong understanding of DevOps concepts. He/she will extend the Agile mindset and principles throughout AOD Network/infrastructure to facilitate iterative collaboration, cross-functional teamwork and a shared focus on driving results.
• This leader collaborates across the business, interacts with senior level management and may participate in customer calls or in person visits. He/she and must leverage strong interpersonal, communication and relationship building skills to be successful.

JOB ACCOUNTABILITIES

• Partners with the ACI Leaders within AOD including Product Management, Implementations, Support and Customer Success and ensures that operational shared services functions and performance align with the P&L strategies and objectives. Key output measurements of success include achieving AOD P&L revenue and profitability goals, demonstrating significant improvements in customer loyalty and satisfaction, continually improving efficiency and profitability of the delivery functions.
• Collaborates with Global Information Security (GIS) and ACI Physical Security to achieve high operational and information security standards that distinguishes and differentiates ACI. Keeps abreast of innovative technologies and their adoption to further security of operations.
• Advises Product Management and Product Development on NFR requirements that will drive continuous improvement in application availability, performance and supportability. Influences product roadmap decisions.
• Reduces handoffs across data center and AOD functions.
• Keeps current with industry best practices. Researches and evaluates new processes and technologies to improve the data center performance.
• Supports a culture of compliance in close partnership with ACIorporate Accounting, Legal, Risk Management and GIS teams. This leader ensures we have the right resources in place (people, process, tools) to monitor the changing regulatory environment, understands what certifications are required or desired to support commercial needs, and supports ongoing SOX, PCI, FFIEC, internal audit and other regulatory body guidelines.
• Responds to customer audit requests by agreed upon dates.
• Partners with designated human resources business partner, to drive recruiting strategies, and acquire, develop, train and progress the careers of the leadership staff. The executive creates an environment that supports employee engagement.
• Plans and then delivers on Operational and Capital expense budgets on or below plan. Works with the designated FP&A personnel to report on monthly, quarterly and annual performance against plan. Handles expense challenges, as required. Continually looks for opportunities to reduce costs, improve efficiency and ultimately drive AOD profitability.
• Stewardship of One ACI including site, events, and communications.
• Understands, adheres to and enforces all corporate policies including, but not limited to, ACIode of Ethics and Global Information Security.
• Performs other duties as assigned.

Qualifications

Knowledge

• Data center best practices related to people, process, tools, data and technology
• Infrastructure and storage best practices and technologies
• Cyber-security best practices and technologies
• Strong understanding of DevOps concepts
• Process management siness paradigm
• Process design and architecture
• Process metrics
• Quantitative management
• Ability to deliver results per plan and manage variance
• Payments domain knowledge

Skills

• Strategic planning
• Business transformation
• Proven ability to lead and motivate management large teams - manager of managers
• Excellent communication skills
• Excellent negotiation and influencing skills
• Good managerial financial skills
• Good budgeting, planning and variance management skills
• Excellent cross-team collaboration and influence skills

Expertise

• Excellent ability to execute results-based management owth orientation
• Knowledge of data center technologies and best practices
• Knowledge of cloud technologies and Iaas best practices
• Knowledge of payments/ACI customers
• Ability to be the voice of ACI in the marketplace
• Ability to represent the voice of the customer
• Ability to monitor the marketplace/identify business opportunities and trends

MINIMUM JOB REQUIREMENTS

• Masteregree, preferably MBA, or equivalent
• Fifteen years of relevant business experience
• Travel as necessary

In return for your expertise, we offer challenge, opportunity, and an excellent compensation and benefits package in a casual environment. Are you ready to help us transform the world of electronic payments?

Position will be posted for 5 business days or until the position is filled.

ACI Worldwide is an AA/EEO employer, which includes providing equal opportunity for protected veterans and individuals with disabilities.