Who we seek:
Are you someone who enjoys driving outcomes across several growth and efficiency opportunities?
Are you someone that has experience connecting employers, associations and workplace needs across retirement, group insurance, and other employer directed financial solutions?
Do you want to work in a startup environment inside a company with tremendous history, significant operating cashflow, and earnings?
Do you recognize the importance of a strong organizational culture and can motivate a fast-paced, results-oriented team that is technology enabled, without regard for organizational reporting lines?
If so, we may have an exciting new opportunity for you at Prudential:
The Customer Office at Prudential is a team that merges the entrepreneurial spirit of a start-up with the stability of one of the world's most established financial services companies to deliver best in class experiences to our customers. Itn exciting and engaging environment with an agile mindset where team-members are encouraged to expand their skills, test creative boundaries, share new ideas, and, most importantly, have fun.
Our fast-paced organization is seeking dynamic and resourceful Executive who will be responsible for planning, prioritizing and driving joint roadmaps This person will be accountable for the timely delivery of best in class customer facing solutions and drive revenue growth. This individual will report to Vice President, Growth Strategy within Customer Office.
Individual will be accountable for leading interactions with business leadership, including overall communications, strategic roadmapping, outcomes reporting, escalations, and other relationship management to ensure we are delivering best in class solution for respective internal and external clients.
Individual will size and track outcomes and overall financial and customer impacts and integrate actions across all critical functions, including Marketing, Tech, Product and Data Analytics to ensure alignment, dependencies management, critical pathing against long-term initiatives and execution of Customer Experience.
This is a senior level role engaging with teams in multiple geographic sites, top company executives, and entails careful business planning and resource scaling, economics based business thinking, and quick decision making.
Responsibilities include: - Development, driving and accountability for the structure that will enable delivery of initiatives
- Definition, creation and accountability for long-term strategic plans and execution roadmaps
- Definition and monitoring of revenue and cost drivers, customer engagement metrics and other KPIs, budget management and refining strategic drivers based on outcomes
- Tracking dependencies between programs
- Opportunity sizing and prioritization
- C-Level reporting and governance
- Serving as a cultural ambassador for a fast paced, technology-enabled, customer-centric financial services work environment
- Strategic communication, willingness to learn and intelligent risk taking
- Cross-functional team and talent management
Qualifications - Bacheloregree in Finance, Strategy, Marketing or Management or equivalent; MBA preferred
- Experience in Business Development and employer businesses (B2B)
- Minimum 10 years of experience preferably in Project and Strategy Management
- Proven track record of successful project delivery in Financial Industry coupled with deep industry knowledge and empathy towards customer needs
- Excellent time management / organizational and negotiation skills
- Strong communication and hands on presentation creation and delivery skills
- Strong leadership skills in building, motivating, and operating a diverse team
- Ability to go deep into the details as warranted. Both a planner and a rclass="new_p"> - Project, Program and Portfolio professional certifications preferred
- Working knowledge of Agile required
