Are you ready for a career that will provide you with a good work-life balance (35-40 hour work week), a great family atmosphere, paid time off, and paid holidays? Do you enjoy interacting with community members and building trusted relationships? Here at Zeal Credit Union we offer the ability to do just that, and much more.
The Opportunity Zeal now has an Assistant Vice President of Digital Channels position open! This position is responsible for the quality of the member experience via the digital channels including Online/Mobile Banking, Payments, Card Operations (Debit/Credit/ATM), Virtual Branch and VRU. This position collaborates with the Leadership Team in pursuit of consistent channel experiences while aligning department goals with organizational goals.
Essential Functions - Possess a passionate devotion to providing outstanding and empathetic service to Zeal Credit Union members and fellow employees.
- Exemplify Zeal Credit Union's three pillars: live with character, feel with empathy, act with passion.
- Responsible for delivering a seamless member experience to the Digital areas by ensuring consistency in the Digital operational areas.
- Collaborate with Leadership Team members, Member Experience leaders, direct reports and business unit teams on planning, and monitoring key performance indicators to ensure outcomes align with organizational goals/targets.
- Foster an environment focused on finding solutions to pain points and on creating innovative differentiators in the Digital areas of the credit union.
- Oversee the addition of new programs, services, solutions and managing the success/effectiveness of the programs. Identifying resources needed for team projects.
- Responsible for key process improvements in the Digital operational areas that create efficiencies and a positive external and internal member experience.
- Complete responsibilities, project work, assignments, networking activities, and self- development/educational activities in a manner reflective of priorities and timeline expectations.
- Manage the day to day operational aspects of electronic services, including Online/ Mobile Banking, Payments, Card Operations, Virtual Branch and VRU.
- Proactively seek user feedback to improve online banking effectiveness in both sales and overall member satisfaction.
- Ensure soundness and safety in the Digital operational areas in accordance with organizational compliance and risk management philosophy and expectations of state and federal examiners.
- Manage team by developing and maintaining skilled team members that are well-trained, effective, and highly motivated.
Job Qualifications Required: - Bachelor's degree is required.
- A minimum of 3 years of management/team development experience in a financial institution
- Experience managing technical project
- Minimum of 1-2 years working experience with the payment industry including but not limited to debit/credit cards, ACH, tokens etc.)
- Excellent communication skills (written, verbal, listening)
- Excellent interpersonal skills
- Sound judgment skills
- Detail oriented and well organized
- Ability to handle multiple priorities and produce results
- Ability to work independently as well as part of a team
- Creative/innovative problem solver
- High level of integrity
- Self-motivated/take initiative
- Demonstrate knowledge of Member Service experience include digital channels, procedures/workflows and process improvement
Preferred: - Strong quantitative, analytical, and technical skills
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Excellent computer skills, specifically with MS Excel, Word, and PowerPoint.
- Ability to effectively present information and respond to questions from groups of team leaders, Board of Directors, members, and the general Public.
- Strong research and problem resolution skills
- Ability to make sound business decisions in the best interest of the credit union
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
Job Posted by ApplicantPro
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