Job Summary: Under general supervision of the Clinical Supervisor and Clinical Manager, this position assists physician/provider with all general medicine or specialized medical practice duties.
Essential Functions: - Assists with patient phone messages/tasks and documents in EMR. Conducts callbacks per provider instruction in an efficient and timely manner, while maintaining proper telephone etiquette. (20%)
- Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule. (15%)
- Documents patient information collected, care given and treatment provided as well as charges in a clear and concise manner in EMR. (15%)
- Anticipates patient care needs and consults with provider as needed. (10%)
- Adheres to all safety standards, including but not limited to, equipment maintenance, infection control, universal precautions and use of personal protective equipment as needed for all patient-care procedures. (10%)
- Maintains current knowledge of SJHMG clinical policies and procedures. (10%)
- Organizes, stocks (using a PAR & trigger system) and maintains an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas. (5%)
- Assists with procedures and administers medications within the MA scope of practice and per provider orders. (5%)
- Maintains current knowledge of medications, waste disposal and sterile techniques. (5%)
- Attends and actively participates in mandatory clinical/business department meetings/in-services, staff meetings and assigned committees. (3%)
- Maintains CPR and other appropriate certifications. (1%)
- Responds to and participates in all medical emergencies and codes. (1%)
Additional Responsibilities: - Performs all other duties as assigned.
Minimum Position Qualifications:
Education: - High school Diploma or GED required.
- Graduate of a State recognized vocational school or equivalent.
Licensure/Certification:
- MA certificate
- Current CPR (BLS) certificate
Experience: Entry level with less than 2 years' experience as a Back Office Medical Assistant in an ambulatory care facility or medical group practice.
Computer Skills: Basic computer skills including Microsoft Word, Windows and an e-mail system.
Knowledge / Skills / Abilities:
- High level of customer service skills with a genuine caring approach to helping people.
- Maintains a positive attitude with changing conditions.
- Good organizational abilities.
- Requires good written and verbal communications skills to communicate effectively with individuals at all levels of the organization.
- Must be able to work under general supervision.
- Must have a professional and mature demeanor.
- Must be able to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information.
Preferred Position Additional Qualifications:
Computer Skills: EMR and/or IDX experience preferred.
Other: Bilingual English/Spanish communication skills a plus.
St. Joseph Heritage Healthcare (SJHH) is one of California's most respected medical groups. With over 3,000 employees and 75 locations throughout California, including, Northern California, Orange County, High Desert and Los Angeles County, SJHH has been continually recognized as a leader in quality, customer service and information technology. This kind of success is the result of team work, a commitment to excellence and a strong adherence to the organization's mission, vision and values.
St. Joseph Heritage Healthcare (SJHH) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Joseph Heritage Healthcare (SJHH) complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
