Arthur J. Gallagher & Co., one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.

consistently stands out in a competitive marketplace as an employer of knowledgeable, highly skilled and competitive talent. We are a company that touches businesses and their employees on a personal level. At the core, our job is to help protect the health and well-being of employees and their families and provide for their financial security l while allowing employers to attract and retain the people they need to grow and succeed. As you consider the value of working for Gallagher Benefit Services, remember your talent, winning attitude and strong performance will be highly valued and will maximize your future potential.

Position Summary:

The Vice President of Operations & Administration is accountable for leading an Enterprise-wide team that delivers high quality and efficient service to both internal and external clients across all of Arthur J. Gallagherranches. The role has oversight of Division Level Service Leaders, Performance Management and Development, US Shared Service Centers, Application Support, and the offshore Service Center. This role reports directly into the Divisionhief Operating Officer. The Vice President has a responsibility for insuring the organization is meeting expected business outcomes for client retention, client satisfaction, enhancing AJGalue to our clients and prospects, achieving operating/margin targets and creating a culture of performance and continuous improvement.

Qualifications

Required:

• Bachelor's degree.
• 12 or more years experience in client service and/or claims management.
• 10 or more years experience leading a team.
• P&C License.

Desired:

• Proven ability to lead and achieve desired results from a dispersed workforce.
• Familiar with well-known process improvement/quality methodologies such as LEAN, Six Sigma, High-Performance Work Teams, etc.
• Able to balance the unique needs of our clients while maximizing operational efficiency.
• Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology.
• Prior experience designing and implementing productivity and client service improvements.
• Significant experience leading and managing teams (preferably in a matrix environment) within an operational service delivery or shared services environment.
• Strong communicator at all levels.
• Role model for achieving performance standards and champion of Gallagherhared values.

Work Traits:

• Strong planning and organizational skills with the ability to handle varied tasks/instructions.
• Successfully manages competing priorities & independently manages multiple tasks and responsibilities for self and teams.
• Able to be flexible when required, responding to change and learning opportunities.

U.S. Eligibility Requirements:

• Interested candidates must submit an application and resume/CV online to be considered.
• Must be 18 years of age or older.
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
• Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization.
• Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.