Summary As Director of 1st Impressions, you will be the face and voice of Marsh & McLennan Agency New England (MMA) to clients, callers, visitors and vendors. In addition to representing MMA in a most professional and energetic manner, you will maintain office operations through a variety of tasks while pitching in to support the consulting practices with overflow of administrative needs. The ideal candidate comes with an out-going personality, team-oriented attitude and embraces helping others. The culture is professional and friendly and your efforts and positive energy in representing us as the first point of contact are extremely valued by the whole team here at Marsh & McLennan Agency!
Key Responsibilities - Greeting visitors, insuring they feel welcomed; announce their arrival to appropriate parties
- Answering main phone number and any incoming calls that dono directly to individual extensions
- Monitor conference room scheduling and availability, as well as proper set-up pre-events/meetings and post-event clean-up/organization
- Oversee reception area, maintaining organized, professional appearance
- Organize daily mail; pick up, distribution, as well as managing outgoing overnight packages, courier, etc.
- Manage the ordering process of office supplies; maintain a neat & orderly supply room
- Manage the ordering process of beverages, snacks & cleaning products for the café
- Manage all catering for special events or meetings.
- Assist practices or departments with administrative duties, including but not limited to;
- Marketing; large mailings and act as backup for presentation and binding projects.
- Practices/Consultants: Typing mailings and proposals, including vendor letters, etc.
- Liaison with building management, security and maintenance personnel on requests, issues, inquiries
- Supervise parking validation, when necessary
- Maintaining daily cleanliness of the kitchens on the 6th and 8th floor.
- Conference room preparations before and after meetings
- Additional duties at the managers discretion
Qualifications - Must enjoy interacting with people and thrive in a fast paced team environment
- Strong Customer Service Orientation and Interpersonal skills
- Proficient in MS Office Suite (includes Word, Excel and PowerPoint) and Microsoft Outlook Email and Calendar functions
- Ability to prioritize and organize assigned tasks, completing projects under timelines, with accuracy
- Willingness and ability to learn and apply new skills in order to increase value to organization
