Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Join the Systems Engineering team with a huge mission owning the Intake/Change Control process contributing to building and maintaining the strategic roadmap. You will work closely with world-class Architects, Designers, and PMs who are all on the same team dedicated to delivering the best products. We're currently looking for a Sr. Manager Engineering Intake and Process Management. You will be part of a team who is the primary channel between Business Partners, Product Owners, Engineering & supporting organizations. Our mission is to support Comcast in delivering high-reliability software solutions frequently using agile methodologies and processes management. Excellence and agility are basic nutrients that sustain everything we do!
As Director of Intake and Process Management you will be responsible for the ownership of the Intake/Change Management process for the quarterly CIO program portfolio resulting in a strategic roadmap. A successful candidate will have an established background in developing customer-facing experiences, a strong technical ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment.
Key Responsibilities - Capture and assess program requests from multiple partners to identify impacts to committed priority programs that drive the strategic quarterly roadmap.
- Translate program requirements into an achievable road map/action plan.
- Strong leadership skills and the ability to work across an organization that is experiencing rapid growth and transformation.
- Lead the requirements development and ensure "operational excellence" capabilities (usability, availability, resilience, security, etc.) are built into the platform from the start.
- Ability to motivate and mobilize others; creates a team environment focused on delivering results
- Holds others accountable by monitoring progress and giving effective feedback.
- Demonstrated ability to build trust and strong cross functional relationships across an organization to achieve common goals.
- Management and execution against project plans and delivery commitments.
- Consult with Business Partners and Product Owners to drive alignment within organizations to new processes.
- Facilitate and enable participation and collaboration with Product Owners, Architects, Solution Architects and
Technology Teams in appropriate parts of the cycle.
- Build and sustain relationships with partners and management to understand their issues, get buy in for improvement opportunities and execute recommendations.
- Provide guidance and coaching to partners within the business responsible for ongoing sustainment.
- Help discover the most valuable problems to solve, and how to organize and plan to solve them as quickly as possible.
- Gather, communicate, and share lessons-learned to executive management.
- Work closely with the engineers to architect and develop the best technical design and approach.
- Report on status of Intake/change requests and performance to management.
- Analyze, evaluate and make changes to the Intake/Change Management and Planning processes to improve efficiency, time to market and business partner satisfaction.
Comcast Leaders
- Exhibits excellent judgment
- Is able to dive deep and is never out of touch with the details of the business or the technology
- Thinks big and be ready to thrive in a high pressure and fast-paced environment
Basic Qualifications - Bachelor's degree in Computer Science, Computer Engineering or related technical discipline
- 10+ years related experience
Preferred Qualifications - PMP certification a plus
- ITILv3 Foundations, Certified Scrum Master or Agile Evangelist is highly recommended
- Strategic acumen and problem solving skills with the ability to turn findings into executable plans
- Operates in a challenging delivery environment with the ability to drive order and structure
- Must have experience in Agile Product Planning and Approaches
- Technical knowledge for high level analysis
- Strong organizational and follow up skills managing the change control process
- Must demonstrate the ability to identify key assumptions, gather data to investigate those assumptions and develop actionable recommendations
- Must having coaching and leadership capabilities and experience
- Should be flexible in work style and be able to appropriately deploy, mentor, and develop junior talent within the team
- Must possess strong written and oral communication skills, including the ability to shift message delivery and style based on audience or agenda
- Ability to organize, prioritize, and adjust execution plans as needed to ensure success of the goals for a project
- Comfortable working with the ambiguous while driving toward clarity
- Able to work effective with sensitive topics
- Demonstrated experience in diagnosing and mapping systems/process/value streams
- Proficient with Excel & PowerPoint
- Strong Partnership Skills
- Self-confident and comfortable interacting with Executive Level Leaders
- Positive Attitude and outlook
- Flexible and contributing change agent
- Ability to communicate both at high level and detailed views simultaneously
and working experience in Agile delivery and Project Management
- Excellent verbal and written communication skills
- Strong business and technical vision
- Ability to handle multiple competing priorities in a fast-paced environment
- A deep understanding of software development in a team, and a track record of shipping software on time
- Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions
Comcast is an EOE/Veterans/Disabled/LGBT employer
Comcast is an EOE/Veterans/Disabled/LGBT employer
