Description

Director, Outbound Product Management stomer Service Management

This position reports to: Global Head of Product Strategystomer Service Management

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

Wedisruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

What you get to do in this role:

• Define and execute outbound product management strategy and deliverables. This will include defining the market opportunity, establishing the target audience, and building business-oriented product collateral.
• Develop competitive differentiation assets to aide sales and partner organizations in establishing the value of Customer Service Management.
• Develop thought leadership material to establish ServiceNow as a visionary in the Customer Service space.
• Become a trusted resource to promote the Customer Service Management vision with industry influencers, strategic partners and analyst firms.
• Work in close coordination with Inbound Product Management and Product Marketing to build release themes, product strategy, and go-to-market plans.
• Lead cross-functional teams to accomplish your goals.

In order to be successful in this role, we need someone who has:

• 10 years of Product Management, Product Marketing experience
• Deep Experience with Customer Service, Field Service or CX desired
• Very strong written and oral communication skills
• Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.