At Experian Health, our employees have the opportunity to shape more than products - they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better - for all of us.
The Director of Implementation manages the development of highly efficient processes, implementation resources, system integration protocols, and testing of Experian Health products and services to meet client business needs and to achieve company revenue and cost goals through providing consultative services to external clients. Advises clients, business partners and internal personnel in maximizing the effectiveness of Experian products and services.
Job Functions 1. Plans, staffs, reviews and organizes subordinate supervisor or staff assignments for a department or major group within a department. Provides leadership, coaching, guidance, training and staff development.
2. Responsible for staff salary planning, personnel actions, and performance management process.
3. Manages project assignments, staffing capacity and timeliness of project events. Ensures standards and quality are being adhered to by staff and clients.
4. Remains aware of internal company environment, competitive environment, and market trends and developments within functional area. Applies knowledge and provides input to senior management to develop policies and procedures that affect departmental operations and may impact other functional areas.
5. Manages the development, implementation and maintenance of Experian Health products and services ensuring compliance with contractual implementation schedules and federal and state laws and regulations.
6. Consults and collaborates with clients, business partners, and internal organizations in the development, testing and implementation of Experian Health products and services. Develops client implementation and integration strategies for Experian Health products and services to meet client business needs.
7. Participates with Sales and Marketing in the proposal process to the client by determining their testing, implementation and production requirements.
8. Directs the requirements gathering and definition process.
9. Works closely with development groups on the specification and implementation of the new applications and enhancements
Other duties as required.
Qualifications BA/BS or equivalent experience.
6-8 years functional experience.
3-5 years supervisory experience.
Knowledge and Skills - Strong knowledge of Credit or Financial Industry.
- Strong knowledge of Experian products and services.
- Strong oral and written communication and presentation skills.
- Strong customer service skills.
- Strong management and leadership skills.
- Strong project management skills.
