Dynamics of the Role

This position is a key contributor to the vision of TransUnion being recognized as an API & consultative batch solutions provider. The Sr. Director is responsible for leading a team of analysts to support the coding of API and develop standard to very complex customer batch projects.

The Sr. Director analyzes business and technical processes to formulate and develop new and modified business information processing systems. Represents the business unit to define requirements and business cases for technology developments. Coordinates with sales, business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. Coordinates and manages issue resolution and priority jobs.

The Teamocus

Business Operations is responsible for assisting with coding and data questions related to API and the acquisition of client data and activities for batch fulfillment to support account risk management and data hygiene. Data performance and customer technical support are other key areas where you can put your strong analytical, logical and Big Data talent to work. This area works closely with internal sales groups and clients and contributes to the revenue generation of the company. We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support. This area is an entry point for various career opportunities within the enterprise as well as a business unit where experienced professionals can make a significant impact.

How YouContribute:

• Coach and mentor a team focused on delivering products/services via a batch process and second level support for API integrations
• Responsible for the revenue growth and market use of batch processing
• Process improvements in areas of system stability, product performance, system functionality and team performance
• Drive total customer experience by improving on-boarding of customers, increasing communication and accelerating time from testing to production
• Work closely with sales leadership and vertical market planners on large opportunities and launching new sales campaigns
• Conduct in-depth customer presentation addressing unique customer requirements
• Assist in designing and crating products that exceed customer and industry expectations within the different markets
• Create and present requirements for product and system enhancements to Sr. Management and the technology team within the business unit
• Report to Sr. Leadership on a monthly basis the status of the teamerformance related to the key performance objectives
• Assist the team lead in ensuring the daily work is completed and the team is staffed to meet the business need

What YouBring:

• MBA with a Bacheloregree in Management Information Systems, Information Systems or related field
• 10 yearsperience in a leadership position
• 15 yearsperience in a technical or sales support organization
• Excellent communication and presentation skills related to C level
• Desire to consult and train internal/external customers on how to use the product
• Ability to directly and indirectly carry out management responsibilities in accordance with the organization's policies and applicable laws. This includes interviewing, hiring, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; associate development; addressing complaints and resolving problems.
• You are independent and resourceful with the ability to identify opportunities to optimize performance. Skilled in delivering high-quality output on time in a fast-paced environment with competing priorities.
• Proficient data analysis using quantitative reasoning, an intuitive capacity for problem solving and ability to act decisively.
• Ability to analyze complex data using logic and quantitative reasoning, an intuitive capacity for problem solving and ability to act decisively.
• Expert knowledge of relational database, and the ability to manipulate/transform data using various technologies.

Preferred Skills

• File Transfer: FTP, SFTP, Connect Direct
• Databases/File Structures: DB2, Oracle, MS Access, SQL
• Data Manipulation Tools: SAS, Ab Initio

Qualifications

What We Offer

We aim high d are reaching for new heights every day. This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation. These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve. We believe in the power to achieve and are taking it in bold new directions.

Who We Are

A global leader in credit information and information management services, TransUnion gives businesses, consumers and the global community the power to achieve their goals. Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals. And in communities around the world we help build strong economies and give people the power to achieve their dreams.

Exceptional opportunities are coming as we build on this strong foundation. Our ambitious growth strategy includes substantial new investment worldwide, a wide range of new solutions to help our customers succeed like never before, and new ideas for expanding our reach in every part of our dynamic and fast-moving industry. Weon an exciting journey and you can be a part of it.

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