First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the worldargest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the worldargest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.
Position Description Overview
The position is client and market facing, as well the grand collaborator across internal product organizations and business, technical, legal, compliance and operational functional groups. The right candidate is self-driven, comfortable leading people, clients and large scale initiatives, is curious about technology and comfortable with the unknown. The role requires strong communication and organization skills and has a proven track record defining, building and commercializing new products in Digital and/or Payments/ Commerce industries. The team is a small, hands-on, highly interactive group that supports each other for the collective benefit of our clients and our Digital Commerce services. The role may require team management, coaching and training.
Job Responsibilities - Drive product development and enhancements including road map and statement of direction development. Lead peers and dotted line relationships through the project lifecycle to deliver development efforts. Maintain awareness and understanding of customer and market needs. Develop business cases to support new product recommendations. Manage issues throughout the product development process including problem identification, root cause analysis, and stakeholder communication. Act as a primary negotiator between internal departments and clients to resolve issues. Provide relevant product information and expertise to support sales effort. Assist with the education and enrollment of consumers into the new product programs. May perform all supervisory duties inherent in a managerial role.
- Market analysis and propose competitive positioning and strategic road map development Develop and present business case, including strategic pricing & ROI to gain investments Identify partnerships and lead contracts, integration product projects and manage the relationship ongoing Socialize Road Map and be a product evangelist internally and externally Lead Product Development with product requirements and oversight of releases and P&L Provide subject matter expertise and consult clients on Product & Road Map Perform grand-collaborator role across the cross-functional teams supporting Product Lead Go-to-Market and commercialization of new services Track and report progress and performance to all levels of management Provide day to day care of Product
Scope of Job
The individual will be expected to engage with clients directly, uncovering latent needs and consulting clients to on solutions that deliver value and drive adoption. By engaging with consumers, industry leaders and clients early and often during the product cycle, this individual will get us to better products much faster.
While this is a product management role, it is expected that the individual thinks and operates in an to endnner, designing and developing the right customer experience across shop, buy, and use. The individual will also be expected to influence other functions in the organization to drive to the right overall user experience.
The individual will be required to collaborate with product development, product marketing, sales teams, business development, program management, compliance, information security, legal, and other groups to be successful. The individual will be expected to influence people throughout these areas at multiple levels of the organization to the right end goal for First Data. Must have the ability to manage many initiatives at once, while progressively delivering.
They will be part of and manage a team who will be required to move fast in an ambiguous environment. It will be critical to provide some structure and constant direction to keep the team moving in the right direction. This will be a very hands-on role, where each person is expected to p in the details, yet leaders will need to mentor and develop team members as well. Strong, consistent and continual communication across the team and clients is required to deliver high quality services to market as quickly and effectively as possible.
Job Requirements - 10+ years in Product role within Digital or Payments, both preferred. Over 5+ years in Director level or above Bacheloregree, MBA preferred Proven performance record with referrals Microsoft Office Suite proficiency with heavy PowerPoint & presentation skills
Competencies - Business Case Justification
- Project Management
- Manage a Matrix Environment
- Competitive Environment
- Solutions Development
- Knowledge of Product Line
- Prod Dev Strategy & Influence
- Product Dev Life Cycle
Degrees
First Data is an Affirmative Action ual Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)
First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law.
