Job Title Director of Entertainment Operations- Universal Studios Hollywood
Business Segment Parks & Resorts
Responsibilities Summary: - Provide the overall leadership and control of all operational functions within the department as guided by the Vice-President. Responsible for supervision of direct report positions and day-to-day operations, as well as some involvement in long term planning of operational processes and functions, budgets and other projects as assigned. Interface with Entertainment Production, other Park departments and contract vendors on entertainment elements, projects and/or other issues related to Entertainment. Provide leadership and direction to the department to ensure guest entertainment value/satisfaction and employee satisfaction/performance are in compliance with goals established by Vice President and Company.
Essential Responsibilities: - Responsible for strategically planning and directing an Entertainment Program resulting in a seamless and exemplary guest experience. Primarily focused on deployment and operations, but sometimes including generating concepts, designs and/or scripts for new product/venues/events.
- Provide leadership, coaching and mentoring to entertainment staff. Provide direction to staff in career development, performance management and results.
- Develop operating budgets and monitor/adjust program as necessary to manage costs and meet or exceed Financial targets.
- Work in conjunction with the Vice President of Entertainment in developing, implementing and operating the strategic plan for the enhancement and improvement of all entertainment venues, elements and events within the assigned park, including all staffing and budgetary requirements within the assigned Business Unit.
- Provide operational input, leadership and oversight of marquee events, including but not limited to Halloween Horror Nights and Grinchmas.
- Monitor and ensure that all venues/elements meet or exceed all show quality standards including but not limited to specific Guest Satisfaction (GSAT) targets as well as performer/show note requirements and standards
- Responsible for overall department TeamMember Satisfaction (TSAT) which includes action planning and execution of TSAT initiatives to meet or exceed TSAT goals and targets.
- Oversee departmental safety program and plans to meet or exceed EHS goals and targets.
- Responsible for effectively communicating necessary information which pertains to the entertainment operation of the park to necessary parties outside the Entertainment Department as well as upper management and employees within the Entertainment Department.
- Responsible to practice the core company values, and ensure that the staff does the same.
- Perform other duties as assigned.
Job Number 39147BR
Posting Category Theme Parks - Entertainment
Country United States
Sub-Business USH Entertainment
About Us Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood's team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It's a big universe, where do you fit in?
State/Province California
Career Level Experienced
Qualifications/Requirements + years of progressive management experience within Operations and the Theme Park/Entertainment Industry, or equivalent combination of education and experience
+ years of experience in people leadership of managerial staff
st be available to work on weekends, holidays and nights as required.
Desired Characteristics perience managing in a union environment
- Ability to achieve results through the flawless execution of strategies and objectives.
- Excellent management skills in leading a diverse team and working under tight and fast track deadlines.
- Strong P+L experience, command of budgeting and costs controls
- Excellent verbal and written communication, interpersonal, organizational and multi tasking skills.
- Strong organizational, planning, delegation, mentoring and coaching skills.
- A strong passion for delivering the highest quality of guest service.
- Thorough knowledge of MS Excel, Word and PowerPoint
City Universal City
Notices NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
