What You Will Do: As the Director of Operations you will serve a key role for the organization as a leader with responsibility to lead and develop people and processes to provide the highest quality hospice and palliative care to patients. With responsibility for overall organization and financial management of the hospice agency, you will ensure the delivery of quality care to patients, enhancement of business development, and continuous improvement of agency efficiency and fiscal success.
- Responsible for and causes compliance with all regulations, laws, policies and procedures applicable to hospice and reimbursement issues. Educates all staff members about state and federal rules and regulations as well as ACHC, and other regulatory agencies standards. Oversees the implementation of agency policies and procedures.
- Manages and evaluates the health services program to ensure quality of service and maintenance of policy standards and makes consultative/supervisory home visits and physician calls with staff as needed, as appropriate.
- Is responsible for and ensures a comprehensive quality assessment and performance improvement program for the agency.
- Participates with the physician, referral sources, and professional staff in decisions regarding patient eligibility and suitability for the hospice program.
- Acts as a liaison between staff, patients, physicians, and other health care providers.
- Work with all members of the medical community to promote home care services.
- Recruit, hire, assign, evaluate and develop staff to ensure delivery of quality care to patients.
- Assists and coordinates, with the senior management, the budget development process, implementation and evaluation.
Qualifications Required: - Registered nurse OR a health care professional licensed to practice in the state with supervisory or management experience in a health care setting OR an individual with education, training and experience in health service administration with management experience in a health care setting.
- Nurse Licensure Compact (NLC) documents the following: The mutual recognition model of nurse licensure allows a nurse to have one license (in his or her state of residency) and to practice in other states (both physical and electronic), subject to each stateractice law and regulation. Nurses must legally reside in a NLC state to be eligible to have a multi-state license. See list of Nurse Licensure Compact States (NLC)
- Demonstrates knowledge of Federal, state, local and ACHC regulations.
- Demonstrates organizational and communication skills which would enable effective interaction with agency staff, patients, families, physicians, health care providers, and the community.
- Minimum two (2) years experience in hospice setting preferred.
- Possesses current drivericense, agency required liability insurance, and reliable automobile transportation.
- Current CPR certification is required liability insurance, and reliable automobile transportation.
- Current CPR certification is required if the DOO is a licensed clinician.
- Knowledge of Federal/State rules and regulations, ACHC standards, and other regulatory requirements.
- Knowledge of physical, psychosocial and spiritual needs of terminally ill patients and their caregivers.
- State
*some requirements are state specific and require a Registered Nurse with a Baccalaureate or higher degree and specific supervisory and experience in a home care setting up to 4 or 5 years in home care
Preferred: ccalaureate or Masters degree in Nursing
- Financial management experience
- Minimum of two (2) years experience in hospice setting
