The Assistant Director of Operations is responsible for overseeing of the entire Operations of the hotel which includes Front Office, Housekeeping, Guest Services, Food & Beverage, Spa and Security and works closely with operations managers to support the day-to-day needs of the operations. This person should have Food & Beverage experience preferred with willingness to cross-train and focus in Rooms Division. The role reports to the Hotel Manager

The Assistant Director will also be responsible for the delivery of our strategic priorities;

Cultivate the People and Evolve the Culture:

• Coordinates, supervises and directs all aspects of the main floor operations with the support of our leadership teams within the Front Office, Guest Services and Food & Beverage Outlet.

Recommends programs for the motivation and development of colleagues.

Direct and oversee development of operations leaders * Hire, train, empower, coach and counsel, performance and salary reviews

Operational Excellence:

• Ability to study, analyze and interpret complex activities and/or information in order to innovate, develop new practices or approaches.

Works closely with the operations leadership team to ensure all financial, service and colleague relation goals are met

Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality

Coach and counsel employees to reflect Hyatt service standards and procedures

Build & Deliver Brand Led Experiences:

Champions the brandervice vision to develop to maintain consistent levels of excellent guest service.

Drive brand preference among target customers.

Implement procedures to increase guest and associate satisfaction

Exercise quality control for rooms and food and beverage

Maintaining Hyatt standards of service and ensure their implementation

Grow with Intent:

Reviews daily operating results and weekly forecasting and scheduling, taking immediate corrective action if required.

Responsible for short and long term planning and the management of the Rooms and Food and Beverage operations.

Direct the implementation of the payroll, reports, forecasts, inventory and budget for rooms and food and beverage operations

Develop and recommend the budget, marketing plans and objectives and manages within those approved plans

Qualifications

Qualifications and Experience

• 5+ years of progressive leadership experience
• A passion for ensuring the customerseds are put at the center of the business
• Previous experience in an operations type role, with expertise in Food & Beverage
• Strong attention to detail
• Strong customer service background
• Previous experience with Opera Hospitality Software and Micros considered an asset
• Education in Hospitality Management considered an asset
• Must possess the following strengths:

• Passionate Hotelier
• Entrepreneurial spirit
• Motivational leader
• Effective communicator
• Effective in providing exceptional customer service
• Ability to improve the bottom line