Are you passionate about technology?

Are you excited about stepping into the future of IT operations?

We have a Director, IT Operations opportunity available in Franklin, Massachusetts.

This strategic position is responsible for infrastructure technology () and solution architecture governance. With a sound understanding of security, storage, virtualization, disaster recovery, business continuity, network, VoIP, mobile & web enabled applications, this leader with vision will design, champion, and deliver the transformation of foundational infrastructure and operations platforms to a streamlined, state-of-the-art IT Department.

The ideal Director, IT Operations has a high degree of business insight with demonstrable ability to lever a technical practice which drives competitive advantage. As a focused business and technical leader, they will lead from a place of experienced authority and lead by example thru their willingness to roll-up their selves to get the job done while actively crafting systems, processes and procedures which scale to meet the needs, risks, challenges and opportunities of a high-growth organization.

They will interact with a broad range of stakeholders and external/internal customers which will require them to possess a developed and demonstrated ability to communicate complex technical concepts in simple terms which help educate and persuade others to support key IT strategies. They are passionate about standard methodologies, operational excellence, and challenging the status quo in pursuit of best in class execution and achieving business success.

Responsibilities

• Establish a vision for IT infrastructure, platforms and applications, aligned with FusionStorm business strategy.
• Drive the roadmap to streamline, standardize, and strengthen performance, reliability, robustness and scalability across the company.
• Provide strategic direction for infrastructure and end-user support; deliver extraordinary customer service for end-user support.
• Provide senior management with an enterprise-wide perspective and put strategies and plans for Information Systems into context with other projects and associated risks.
• Set strategic and tactical direction for the use of Information Systems throughout FusionStorm, which includes budgets and return on investment.
• Work across the organization to ensure advances in areas such as software development and the cloud are fully exploited within the Technology Infrastructure.
• Propose and lead an annual budget for Corporate IT; manage the purchase of all Corporate IT including hardware, software, support services, and telecommunications circuits.
• Oversee IT budget, including but not limited to, expenditures, capital requests, labor and variance reporting in accordance with department, property and enterprise IT objectives.
• Formulate and evaluate software/process design alternatives and final selection.
• Establish, implement, and evaluate, information systems policies and procedures including development and programming standards.
• Ensure effective performance, 24X7 availability, and proper change control of the production Information systems.
• Manage multiple IT projects and deliver end results on time and on budget
• Support, communicate and reinforce the mission, values, philosophy and culture of the organization.
• Establish and maintain working relationships with vendors and suppliers to ensure quality, best pricing, delivery and timeliness.

Supervisory Duties:

• Select, train, motivate and evaluate assigned team members; provide team member training; work with team members to correct deficiencies; implement and or approve discipline as appropriate.
• Manage, lead and mentor IT staff, along with third-party contractors as appropriate.
• Lead employee selection, training, guidance, performance management and development to ensure department objectives, goals and performance standards for the department are met.
• Develop a team of technology professionals capable of providing tactical support for day to day operations.
• Administer staff performance appraisals, promotions, vacation requests, time-tracking approvals and goal development.
• Lead the team to maintain data integrity and documentation for all computer networks and personnel computers through proper backup, recovery and information security policies, procedures and practices.
• Empower team to lead and/or carry out the requirements gathering, design, and deployment of new information systems.
• Manage team to analyze information and evaluate results to choose the best solution and solve problems.
• Lead the central management of any incidents, ensuring incidents are resolved efficiently and then working across. technology to establish the root cause and provide strategic input to ensure any underlying issues are fully remediated.
• Lead team to provide business analysis and consultation on overall business strategy as it relates to operations and technology. Refresh/replace solution strategies.

Qualifications

Education / Experience:

• Bacheloregree in Computer Science or a related field or equivalent experience
• 10+ years of information technology experience
• 5+ years in a leadership role
• Significant hands-on experience with ERP systems including at least one implementation
• Experience working closely with business process owners on continuous process improvement and the application of technology toward this end
• Legally eligible to work in the United States

Skills and Competencies:

• Effective written and verbal communication in conjunction with training skills.
• Ability to work multi-functionally with all levels of internal staff.
• Highly-organized, self-motivated; leadership style of continuous improvement.
• Strong leadership presence with a high-motivation to meet personal, team and corporate goals
• Ability to research and quickly resolve technical issues.
• Ability to handle multiple, concurrent priorities.
• Demonstrated ability to provide excellent customer service.
• Experience designing and leading IT resources, budgets and return on investment analysis
• Exceptional computer software skills (MS Excel/WordPowerPoint/Outlook)

WHY FUSIONSTORM?

FusionStorm is an award-winning, information technology delivery (ITD) companyTM. We combine best-of-breed products from leading vendors with a full suite of Professional and Managed Services to help our customers save money and grow their businesses. FusionStorm provides advanced technology and data center infrastructure expertise; world-class IT consulting, and managed and support services. We ensure our customerT investments create value and realize high returns.

FusionStorm hires extraordinary people who strive to make a difference. Our success is in large part due to our outstanding talented and dedicated employees. If you thrive on transformation, empowerment to make a difference, and identification of solutions in an innovative environment, we want you to join our team.

FusionStorm is headquartered in the San Francisco Bay Area with offices in Newark, Irvine, San Diego, Franklin Massachusetts, New York City, Cranberry Township Pennsylvania, Amsterdam Netherlands, Beijing China and Wanchai Hong Kong. For more information about FusionStorm, please visit .

WE OFFER A GREAT BENEFITS PACKAGE!

There's so much more to enjoy about being at FusionStorm than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, FusionStorm provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind. Please visit our website for more information about our competitive benefits package:

You must be authorized to work in the United States.

FusionStorm is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.

No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.