At FCB Health, the Director, User Experience develops end-to-end solutions (both digital and non-digital) for top brands. The Director leads a team of UX Architects in designing cutting edge healthcare products and drives superior experience design at the agency.
ESSENTIAL FUNCTIONS Experience Strategy
- Conducts Service Design Blueprint workshops
- Creates competitive analysis decks
- Develops site audit/heuristics spreadsheets
- Implements cutting edge Experience practices across the agency
Directs and Conducts User Research
Design Leadership
- Facilitates client and internal brainstorming sessions
- Determines allocations and assignments at the brand level
- Collaborates on New Business Pitches
- Evangelizes the UX practice and project wins
- Educates internal partners on best practices
Management
- Hires and coaches a group of UX Architects at various levels
- Seeks out growth opportunities for team members in the form of training, mentors, and informal peer reviews
- Supports the VP, Director, UX in crafting a vision for the department
- Reviews all UX team deliverables
- Brings in lunch and learn speakers and other learning opportunities
Qualifications REQUIREMENTS & QUALIFICATIONS EDUCATION - Relevant degree, diploma (User Experience, Product Design, Visual Arts and Design, Interactive/Multimedia design, Industrial Design, Library Sciences or Visual Communication)
TRAINING REQUIREMENTS (licenses, programs, certifications, etc.)
- Certificate in User Experience a plus
EXPERIENCE - 10+ years of UX experience
- Stellar client-facing skills and excellence in presenting skills
- Portfolio demonstrating your contributions to end-to-end product lifecycles, including strategic experience planning
OTHER INFORMATION SPECIAL INFORMATION (Travel, Physical Requirements, Schedule, etc.)
- As it highly client facing role, occasional travel may be required
For U.S. Job Seekers
It is the policy of FCB and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.
