Job Title Director, Product Management
Job Purpose About the Role: Fiservank Solutions division has a portfolio of Retail Lending solutions including PCLender, Velocity, EasyLender and LoanLaunch. These products are used by hundreds of financial institutions including most of the top financial institutions in the country.
The Director of Retail Lending Product Management is tasked with being a subject matter expert of the Lending Originations market, including branch delivery, customer self-service, digital marketing, security, and account originations. She/he will lead develop, implement, price, and manage the delivery of a group of consumer products and services used by Fiserv clients and prospects.
As a partner to key roles across Fiserv including PCLender, Bank, Credit Union, and Lending divisions, this product leader will help evaluate new opportunities through market research, client engagement, industry discussions, and user feedback. This leader will be responsible for assessing the competitive landscape, understanding clienteeds and Fiservapabilities, and developing innovative products that address client concerns and generate a meaningful ROI for Fiserv. S/he will lead a talented team either directly or indirectly who oversee product strategy, innovation, product planning, go-to-market, and execution for the related solutions.
He/she will work closely with other leaders across Fiserv including Product Management to champion new digital opportunities within the organization by building business cases, market requirements, and user stories, and will also engage various partners to assess feasibility and resource requirements. Once approved, he/she will own the execution of these new initiatives and own the timely and high quality delivery of these to clients. The Director of Product Management will work closely with partners across the organization, including finance, marketing, legal, compliance, product development, business development, and sales to ensure Fiserv is effectively meeting market demand for Lending Origination.
The Director, Product Management will play a critical role in delivering Retail Lending solutions to Fiservlients, and ultimately creating and maintaining quality sources of revenue. He/she must be a strong strategic thinker, possess good analytical skills, and be self-driven to solve those problems needed to run the business of the products he/she manages.
Essential Job Responsibilities: - Identify product opportunities and partnerships that solve market problems leveraging research, data analysis, client feedback and other channels. Partner closely with key Fiserv leaders and other stakeholders on these activities.
- Evaluate and quantify market opportunities; build business cases to support investments.
- As a product leader, champion these new opportunities and secure buy in from key stakeholders.
- Provide thought leadership and advice for organizational and operational improvements to the functioning of the Product Management organization.
- Produce regular executive reports and supporting metrics along with detailed, actionable insights and recommendations to Senior Executives, Key Stakeholders, and Product Management leaders; continuously monitor the recommendations vs. desired outcomes through forecasts and performance tracking tools (dashboards).
- Work with key partners and product development to create and communicate product roadmaps with internal partners and clients.
- Apply practical / pragmatic program management concepts to facilitate the achievement of program objectives
- Define product requirements and priorities; work in an agile software development environment to communicate requirements and priorities to product development team throughout the development lifecycle.
- Partner with other product managers to partner on delivering integrated solutions that solve market problems
- Act as subject matter expert as it relates to these new market opportunities.
- Own pricing strategy for new opportunities.
- Identify market research needed to validate new opportunities. Define and lead research efforts.
- Partner with Business Development, and Marketing teams on go-to-market activities.
- Own the definition of key performance indicators for your products; manage the tracking process
- Speak with clients and prospective clients about market trends and how Fiserv is meeting those trends; at client forums and in individual clients meetings
- Perform other duties as required
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications: - BA or BS in related field
Job Related Experience:
- Minimum 10 yearsperience required: 7+ yearsperience in Product Management/ strategy
- 5 or more years of experience in financial services, Lending, and/or fin tech strongly preferred
- 5 or more years of direct management and experience leading teams in a complex matrix environment for technical SaaS or software company/companies.
- Proven track record in program and project execution (end-to-end) through combination of strategic leadership and tactical execution.
- Supervisory/Management experience preferred but not required
Additional Skills/Knowledge:
- Demonstrated ability to deliver sound business and financial acumen to help lead teams to execute against that strategy to deliver business results.
- Demonstrated problem solving and analytical skills
- Demonstrated leadership skills. Ability to lead across a project team of peers
- Ability to synthesize information to develop actionable recommendations and gain buy-in from peers and leadership.
- Ability to take big-picture ideas and translate them into actionable product and market opportunities, and ultimately bring them to market.
- Strong relationship skills; ability to collaborate with and lead cross-functional teams; build strong relationships with internal partners, clients, and strategic third parties.
- Excellent written and oral communication skills, including public presentations.
- Individual who is self-directed, self-motivated, takes initiative, is resourceful, and welcomes new challenges
- Strong proficiency in MS Office, particularly Excel and PowerPoint
- Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnpset when things are up in the air; doesnave to finish things before moving on; can comfortably handle risk and uncertainty.
- Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans; can think globally, both internally and with the client; can discuss multiple aspects and impacts of issues across the enterprise and project them into the future.
Travel Required: Up to 20%
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Companyolicy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.
