There is an immediate opening for the Program Management Director position within the Consumer & Community Banking (CCB) Business Engineering organization. CCB Business Engineering consists of over 70 professionals who provide leadership and support for large, complex, typically technology-dependent change initiatives that cut across CCB business and functional areas. The Business Engineering group applies an integrated team-based approach using skilled, experienced personnel representing a variety of program delivery disciplines and services.
This senior manager position, an individual contributor role, will focus upon leading / supporting very large and complex cross-CCB change initiatives and will report directly to Business Engineering's Executive Director of Program Execution, Training, and Standards. As a key senior member of Business Engineering's leadership team this individual will have responsibilities to drive and influence significant change across CCB, including:
Leading multiple major cross-organizational / LOB or cross-Business Unit teams to deliver significant business results / deliverables through major change initiatives
Leading a single large, complex, and / or highly visible program or product team that has significant financial, reputational or regulatory risk, and requires deep and broad subject matter expertise
Establishing collaborative partnerships with key stakeholders and provide coaching at all levels in an emerging Agile environment; Developing and maintaining a productive working relationship with business owners, product owners, project sponsors, vendors and key clients.
Assisting with developing business strategies across user personas to improve customer relationships; continually refine the process to maximize efficiency.
Assisting one or more major business units by acting as the thought leader for program- or product-related activities: turning strategic plans into initiatives, identifying execution / delivery approaches, defining resource needs, and navigating the resource-demand processes.
Supporting the triage and resolution of critical program issues.
Preparing and delivering effective verbal and written communications regarding progress and status for both internal and client teams.
Managing budgets for assigned initiatives, monitoring progress and adjusting resources and priorities accordingly.
Establishing, maintaining and managing strategic business and IT relationships.
Typically 15+ years of related project management and client management experience including 10+ years direct or indirect people management experience, preferably leading or working with senior project delivery personnel.
Experience leading/participating in large scale organizational Agile transformation efforts including cultural and process change management
A demonstrated bias for action, creative problem-solving, and achieving fulfillment by "creating order out of chaos"
Demonstrated ability to collaborate / partner with others to achieve goals at various levels throughout the organization and lead others to do so by example
Proven leadership and managerial skills; demonstrated ability to inspire and develop high performing employees as well as lead and influence cross-functional teams.
Strong leadership skills with proven ability to influence change and communicate with diverse stakeholders.
Excellent relationship and communication skills, highly collaborative - can build rapport and credibility and have the ability to communicate well with all levels of the organization
Must have ability to be flexible and shift to the role or tasks needed for each situational transformation; Ability to the job donegardless of role definition
Must be able to quickly gain a high level understanding of the technical and business domains of the product / initiative teams
Must be able to garner respect from team and stakeholders and be willing to get their hands dirty to get the job done
Experience working on technology integration projects strongly desired
Experience leading cross-functional projects and initiatives strongly desired
Project Management / Agile certification and/or Master's degree in Business or related field desired.
