RB

As the Customer Service Director, you are responsible for the management of Customer Service activities in RB. Activities include overall management of order processing, electronic commerce administration, data management, export planning, customer logistics teams and supply chain performance to customers.

Key Responsibilities

Responsible for managing a team of approximately 35 people across 2 Reckitt Benckiser logistics centers and 4 site locations.

Establish a thorough knowledge of the important supply chain metrics and goals for priority customers and sales channels. Work with Reckitt Benckiser Sales and personnel within customer organizations to develop and execute business plans that will deliver joint value creation across the supply chain.

Serve as a key Supply Services liaison between Reckitt Benckiser and our customers. Collaborate with Sales to conduct regular business reviews with customers that insure Reckitt Benckiser is knowledgeable of current and future customer requirements.

Ensure Reckitt Benckiser Management is apprised of evolving marketplace trends. Assist in the development of strategies that insure strong, long term business relationships with key customers.

Develop the methods, procedures, systems, and analytical tools required to ensure Reckitt Benckiser resources can view our performance against customer KPI's (cost to serve, customer scorecards, continuous replenishment reports, in-stock reports as example)

Lead the Customer Service activities to deliver high levels of service to the customer - complete orders, on-time delivery, free of damages, and accurate transactions.

Focus the efforts of the Customer Service Representatives and Continuous Replenishment Planners on business activities that insure communication with customers and sales is executed effectively and efficiently every day.

Build processes and systems with Sales and Trade Marketing that insure flawless execution of all new product introductions, display shipments and promotional activities.

Lead the activities of the Customer Service team to develop and maintain systematic planning activities with customers, sales, brokers, and Logistics Centers.

Develop, lead and expand the use of customer specific teams to provide tactical and strategic direction to ensure both Customer and Supply Services agreed objectives are met.

Develop, recommend and maintain customer service strategies involving logistics trade terms and cost to serve customer models. Focus the customer service organization on re-engineering efforts including systems and processes to reduce costs or improve efficiency.

Is this you?

Customer focused: You take pride in maintaining positive customer relationships and believe managing their expectations leads to better results.

Supply Chain Professional: You have at least 10 years of progressively challenging work experience in the management of customer service, supply chain or sales, preferably in the consumer packaged goods industry. You have solid understanding of sales and internal/external supply chain principles, processes and systems to include order management, transportation, forecasting, and warehousing.

Team Leader: You find personal satisfaction in fostering your team's career development and thrive at leading teams toward achieving business objectives while encouraging teamwork. You have experience as a manager with direct reporting responsibilities. * Strong communicator: You are clear and concise in communicating statuses / required actions and are comfortable presenting across multiple levels of the business

• Influencer: You can work with different stakeholders and gain their buy in on newly created processes through leveraging your leadership and motivational skills.
• Self-Starter: You take initiative, practice good judgment and can work independently.
• Analytical: You can sift through data, extract insights and leverage those insights to solve the root cause of a problem.

Systems Savvy: You have high proficiency with computer systems and software applications. * Fast paced: You thrive in a quick moving environment and are comfortable working within the gray space where steps aren't clearly defined. You see the gray space as an opportunity for you to make an impact. Working with incomplete information doesn't intimidate you and are you are confident in making recommendations leveraging the information paired with your business knowledge.

• Travel: You can travel 20% of the time.
• College graduate: You have a B.S. in Logistics or a related business field.

Why RB?

• Fast paced. Tired of having to jump through endless hoops to get things done? Not here. We move fast and deliver.
• Growth. Frustrated by the lack of growth opportunities in your current company? Not here! RB takes pride in the development and continued growth of our employees through steady rotations and promotions.
• Autonomy. RB empowers you to OWN what you do.
• Iconic Global Brands.
• Feel good about the company you work for! RB is committed to making the world a better place.
• Passport Stamps. Does working internationally interest you? Perform well and Global doors can open for you at RB.
• Work with smart people. We have a talented workforce that believes in sharing ideas to help each other, and the company succeed.
• Vacation. We offer 4 weeks' vacation, 9 core Holidays and 4 floating days.
• 16 weeks paid Maternity leave.
• Competitive base salaries and bonuses.
• Tuition reimbursement.

RB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.