Pourshins, a gategroup company, is a fourth-party logistics provider managing the complex supply chain between suppliers, caterers and airlines.

We are currently looking for a Director, Service and Delivery to join our Supply Chain team based in Reston, VA. Reporting to the Senior Director, Supply Chain, the Director, Service and Delivery will be responsible for a US based team and for multiple clientspply chain logistics activities from warehouse to end user management. The role is to ensure that all orders are fulfilled on a timely and accurate basis, meeting and exceeding KPIs for all customer accounts. To do this the individual will be accountable for managing all aspects of service delivery for all accounts, promoting the continuous improvement in efficiency, cost, service quality and customer satisfaction. A high degree of sense of urgency, excellent customer service and communication skills are essential. Other key activities include the management of the team, with training, coaching and performance reviews. As Director of Service Delivery, the position will be a key member of the North American management team and will participate in the setting and implementation of the strategy.

Main Duties and Responsibilities:

• Accountable for managing all aspects of customer service and delivery to last mile providers (caterers) and customers
• Supports and enhances the logistic strategy with a quality / service / cost optimization focus consistent with company and group direction
• Provides direction and oversight of order management, scheduling, distribution and general management of supply chain logistics.
• Provides superior customer service to internal and external customers
• Must work with a great sense of urgency to resolve order and delivery issues which may arise
• Ensures compliance with established procedures and maintain effective internal control over product flow and financial aspects of the business
• Provide expert problem management support for escalated or high-profile customer issues. Ensure root-cause analysis and that the corrective action plan is followed through with any learning applied for the future
• Monitors and analyzes financial and service levels Performance IndicatorsPIrelated to operations execution; define and implement required improvement activities to ensure continued attainment of targets
• Participates in proposal strategy and development plans
• Provides support to Sales and Service team in operational aspects of account management
• Oversees the support and training of staff members
• Mentors and coaches upcoming managers for succession planning
• Performs responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Champion team-working, knowledge sharing and promote the interests of the company.
• Provide support to new business opportunities. Take an active role in bids and lead operational implementation of new business.

Qualifications

Education:

• Bacheloregree in Logistics, Supply Chain, business, management or equivalent

Work Experience:

• 3+ years in a similar role
• 5+ years of related MRP, DRP or product specific management in a distribution environment
• 7+ years in supply chain management with experience
• 7+ years of customer service

Technical Skills: (Certification, Licenses and Registration)

• Expert in the use of Microsoft Office and specifically Excel.Access or ERP knowledge required
• Experienced user of a demand and supply planning tools

Job Skills:

• Sound analytical & Problem Solving Skills
• Strong analytical skills
• Excellent written and oral communication skills
• Proficient in the use of Microsoft Office

Language / Communication Skills:

Excellent communication skills, both written & oral

Job Dimensions

Geographic Responsibility: US

Type of Employment: Full Time

Travel %: Up to 30%

Exemption Classification: Exempt

Work Environment / Requirements of the Job: Normal office environment

Budget / Revenue Responsibility: (Local Currency)

Organization Structure

Direct Line Manager (Title): Senior Director, Supply Chain

Dotted Line Manager (Title, if applicable): N/A

Number of Direct Reports: 2

Number of Dotted Line Reports: 0

Estimated Total Size of Team: 7

gategroup Competencies Required to be Successful in the Job:

• Thinking formation Search and analysis & problem resolution skills
• Engaging derstanding others, Team Leadership and Developing People
• Inspiring fluencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving livering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

• We treat each other with respect and we act with integrity
• We communicate and keep each other informed
• We put our heads together to problem solve and deliver excellence as a team
• We have passion for our work and we pay attention to the little details
• We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
• We do what we say we will do, when we say we are going to do it
• We care about our coworkers, always taking an opportunity to make someoneay better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Candidates will be required to go through Pre-employment drug screen, criminal background check, and/or airport fingerprinting.

Gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.

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