Mgr I Tech Services IS

064590

Exempt

H is a leading innovator in technology, and our Information Solutions Partners collaborate to design, construct, implement, and support technology solutions to help make us the Greatest Retailing Company.

As a Tech Services Manager I, you will coordinate the efforts of the Threat and Vulnerability Management team, including staff, technology, projects, and incident response. You will provide support across H-E-B, including IT, HR, privacy, loss prevention, fraud, legal, and other departments; and will identify security initiatives and standards.

Do you have a:

HEAD FOR BUSINESSpability to communicate your tech knowledge as it applies to long-term plans?

HEART FOR PEOPLE ability to manage technical processes and still get the best from your Team?

PASSION FOR RESULTSitiative and drive to get your Team to follow through to an outcome?

We are looking for:

· a Bacheloregree or related experience

· Supervisory/Management experience

· A solid technical background in system delivery including managing and securing infrastructure

What is the work? (Other duties may be assigned as necessary)

· Work is received in the form of objectives based on organizational goals and company policy

· Work is reviewed in terms of meeting the organization's objectives, including but not limited to total cost of ownership of technology solutions, maximization of third-party models, promoting cross-functional skill development of Partners, and maintaining positive customer relationships

Management:

· Hires, fires, promotes, demotes, transfers, disciplines, grants raiseseffectively recommends such actions

· Manages, develops, and trains teams to achieve department goals; develops / delegates tasks necessary to complete projects; manages communications with direct reports, peers, and senior management

· Provides leadership and expertise to functional teams and participates in cross-functional initiatives

· Leads, coaches, and provides effective feedback

· Supports / creates effective teams, units, environments

· Communicates how Partners impact operational objectives

· Influences / drives human change management

· Contributes to capital planning, budgeting, and vendor selection and management

· Manages planning, installation, and maintenance of technical infrastructure that supports critical business needs; includes hardware, software, servers, storage solutions, and networks

· Identifies technology problems or potential system upgrades; works with IT Leadership to determine the appropriate actions to meet technology goals / needs

· Manages planned or unplanned maintenance, troubleshooting or root cause analysis, and problem resolution; minimizes downtime and service disruptions

· Serves as the primary source of feedback to upper management

· Ensures all technology decisions align with H-E-Bnterprise technology direction, with a focus on total cost of ownership

Analytics:

· Identifies key performance / capacity metrics; monitors system performance and service level requirements

· Applies advanced subject matter knowledge to solve common and complex business issues; recommends appropriate actions and variances

· Monitors service level agreements and key service delivery performance indicators or metrics; identifies areas where performance can be improved through infrastructure changes

Strategy:

· Works with leadership to identify infrastructure-related initiatives and needs; designs and implements solutions

· Develops long-term infrastructure plans and architectures considering trends in the field and changing organizational needs

· Collaborates with the Infrastructure Architecture team in setting strategy, direction, and technology roadmaps

Preferred Education and Experience

· Bachelor's degree in Information Security, or equivalent experience

· 4 years of relevant experience

· 1 years experience leading operational security programs

· 1-3 years experience in leading a patch management program and/or vulnerability scanning/remediation program.

Preferred Key Competencies

· Extensive expertise / knowledge in enterprise patch management,. Including tools, processes, and reporting.

· Extensive knowledge of utilizing information technology to achieve desired results

· Excellent verbal / written / listening communication and presentation skills

· Leadership, judgment, creativity, and project / problem management skills; analytical / research skills

· Ability to work effectively within all levels of the organization

· Ability to foster teamwork and build collaborative relationships

Physical and Other Requirements

· Function in a fast-paced, retail, office environment

· Travel by car or airplane with overnight stays

· Sit for an extended period of time