Operations
City Indianapolis
State IN
Description The Case Manager Sr. position resides in the fast-paced world of New Business within a department of 25+ employees. The incumbent will be the primary contact for assigned producers' pending business through both written communication and phone calls. The Case Manager Sr. is responsible for the movement of their assigned cases through the process of when business is initially submitted until the policy is active. The Case Manager Sr. must be knowledgeable on all operations processes including data entry of the application, gathering of outstanding requirements, and mailing the policy. The Case Manager Sr. should develop and maintain strong working relationships with their producers and team members.
Requirements 7+ years experience in Life and Financial Services business; proficient in case screening. Prior customer service experience is required and strong verbal and written communication is required.
