Provide leadership and guidance with a day-to-day focus on developing and executing goals and objectives regarding employee performance, business delivery and operational effectiveness, internal business partner and external customer relationship management, change and innovation and risk management and control, within the context of the approved operational plan and team objectives. Accountable for the leadership, quality of outputs and continuous improvement of multiple teams, or is accountable for more complex products and/or subject matter technical knowledge to support and direct the work of one team.
Accountable for tactical business plan contribution and/or development. This role will meet operational and financial objectives within a twelve-month time horizon.
KEY AREAS OF ACCOUNTABILITY
A. Managerial Leadership
B. Product and Process Management
C. Financial Management
D. Business Performance Management
E. Change Management
F. Risk and Control
ACCOUNTABILITIES A. Managerial Leadership
Provide planning, day-to-day leadership and direction to a team or teams of employees by setting the context and direction, defining accountabilities, tasks and assignments, and establishing boundaries for decision-making and approvals. Establish and maintain managerial practices (e.g., creating a collaborative environment) that build a high performance work environment within the team. Provide performance feedback and coaching, and make decisions and/or recommendations regarding hiring, transfers, terminations, recognition and compensation. Ensure measurable, quantitative team training and development strategies that accelerate the performance of the team and individual are in place. Build, develop and maintain effective relationships with internal business partners/ external customers/ stakeholders for the purposes of enhancing team effectiveness.
B. Product and Process Management
Manage day-to-day work flow, ensuring the team is meeting standards and service level agreement (SLA) and/or business partner agreement (BPA) requirements. Handle and resolve matters of higher complexity and/or business risk, core business critical issues, disputes, queries and complaints from internal business partners and external customers.
Note: Shading denotes the progression of work and elements of work that increase in accountabilities from one grade to
Qualifications Wehere to help
At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do lping people is in our DNA. For 200 years we have thought about the future future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together wechanging the way people think about a bank.
As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one r yourself and our customers. Wesupport you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, wehelp you gain valuable experience, and broaden your skillset.
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BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each otherifferences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities.
