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Position Summary eBay is seeking an experienced Program Manager with a strong project, program and operational background who can manage projects and programs sponsored by Global Customer Experience (GCX) and/or Marketplaces (MP), to shape great customer experiences and effectively operationalize objectives within GCX.
The Program Manager will report to the Snr. Manager Marketplaces & GCX Initiatives and will partner with sponsors and the broader organization to shape and contribute to the project or program vision managing overall project and program health, leading a team of cross functional individuals to achieve complex objectives whilst building strong partnerships.
The successful candidate will have strong project and program skills, excellent communication skills and an ability to influence across boundaries, fostering collaboration and relationships.
Key Responsibilities: - Plans for and manages projects and programs with responsibility for leading cross functional teams to achieve often complex objectives
- Lead and direct overall project and program and assigned resources to achieve desired outcomes
- Ability to plan for and deliver on new concepts for the business
- Provides leadership oversight and has responsibility for developing and managing overall project and program health e.g. schedule, budget, quality, change plan, including developing and maintaining appropriate documentation and risk/issue identification and planning
- Partners with sponsors and the broader organization to help shape and contribute to the project or program vision
- Can effectively navigate the global organization, inside and outside of GCX, including external stakeholders
- Initiates strategic plans receive as an objective into both short and long term plans and deliverables
- Brings a market and customer orientation to all aspects of planning and development
- Can work on detailed business cases from early concept through execution
- Works autonomously whilst ensuring appropriate transparency with stakeholders
- Effectively communicates complex strategies to others, interfacing at different levels
- Exercises judgement to determine appropriate action
- Can synthesise information from multiple sources and use it for effective decision making
- Fosters growth and innovation in others
- Comfortable managing complexity and ambiguity and can help others in this regard
Qualifications: - Demonstrated track record of leading complex change
- Demonstrated competency in developing efficient and effective solutions to complex business problems
- Experienced at working on detailed business cases from early concept through execution and ensuring transparency with stakeholders
- Experience leading cross functional teams across regions, locations, and time zones
- Experience with senior leadership and ability to deliver executive level summary reports and presentations
- Exhibits strong written and verbal communication skills
- Naturally innovates and working with the unknown
- Makes sound decisions in ambiguous or difficult situations, including when under pressure
- Minimum 8+ years hands on combined project and program experience desired
- 3+ years experience in a large, cross functional organization
- PMP or PRINCE2 or other certifications (desired not essential)
Location & Travel:
- Position is based in Salt Lake City
- Travel requirements will vary with assignments (mainly San Jose, occasional international). Expect 10 - 15% travel.
Education: Bachelors Degree, or equivalent
eBay
is a Subsidiary of eBay.
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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at . We will make every effort to respond to your request for disability assistance as soon as possible.
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