General Description Mercy Housing is looking for people who want to create a more humane world where poverty is alleviated, communities are healthy, and all people can develop their full potential. We believe that affordable housing and supportive programs improve the economic status of residents, transform neighborhoods and stabilize lives.
We are currently looking for a Resident Services Manager to oversee programs, staff, and services at each property in an assigned region in accordance with the mission and core values of Mercy Housing and the national program model for Resident Services.
**This is a brief description summarizing the abilities and skills needed for the position**
Requirements Education: Bachelor's degree in a related field required. Additional experience may substitute for educational requirements.
Experience: Minimum of 1-year prior work experience in community development or social service program development, preferred 2 years of work experience. Program and staff management experience required.
Abilities:
- Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
- Develop effective working partnerships with religious, education and community groups and institutions.
- Function effectively in an environment with diverse cultures and multiple perspectives and lines of authority.
- Demonstrate a commitment to recognizing residents' knowledge and experience as a valuable resource.
- Motivate individuals and groups to actively participate and take leadership in efforts to improve the community and increase self-determination.
- Effectively facilitate meetings and community gatherings.
- Intermediate to Advanced Proficiency of verbal, writing and listening skills.
- Perform basic computer functions using MS Word, Excel and Outlook.
- Demonstrate knowledge in data collection and analysis.
- Effectively motivate and supervise other staff, develop staff skills in support of resident and community programs and initiatives through training and mentoring.
- Treat a variety of people with respect and compassion.
- Represent Mercy Housing in a professional manner at all times.
- Understand and commit to the Mission and Values of Mercy Housing.
Location South Loop-IL341
$22.60/hour
