DESCRIPTION

Amazon Web Services (AWS) Commercial Americas organization is looking for an experienced and motivated manager who possesses a unique balance of strong interpersonal, people management, program management, and Cloud technical delivery management skills. You will lead a team of highly skilled Technical Delivery Managers and partner with AWS sales, professional services, and AWS service teams to craft highly scalable, flexible and resilient cloud architectures with robust delivery plans to address some of the world's largest financial services and technology firm's business problems, thereby accelerating the rate of adoption of AWS. We will not be successful unless our customers are receiving massive value from our service. As such, we need a senior manager to own driving success for our customers. This role includes responsibilities for Customer Success activities (e.g., on-boarding, working with support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, new workload, and usage etc.).

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your team's decisions and help drive secure and robust customer solutions. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience, and to love driving the team to reach and exceed their goals.

Key Roles and Responsibilities

Serve as an expert in the field, providing assistance on large initiatives and to accounts with limited resources or roadblocks. Adept in planning and managing multi-disciplinary internal teams, guiding and assisting with large opportunities. You will provide both hands-on and advisory assistance across multiple customers to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will be an AWS evangelist and influence your customers at C- level to help realize their goals.

Manage Technical Delivery and Customer Success Activities

· Onboarding

· Training

· Professional Services

· Customer Support

· Customer Success Management

· Advocacy

Measure Effectiveness of Technical Delivery

· Define operational metrics for team

· Establish system for tracking metrics

· Create cadence for review within team

· Expose subset of metrics to the account and project teams, executive team, and other stakeholders

Be a great fun to work with. At AWS, we have a credo of k hard. Have fun. Make historyn this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.

BASIC QUALIFICATIONS

· 5+ years experience in leading customer-facing organizations

· Team management and people development

· Demonstrated desire for continuous learning and improvement

· Excellent communication and presentation skills

· Analytical and process-oriented mindset

· Relevant Bachelor's degree; preference for computer science or related degrees / equivalent experience

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PREFERRED QUALIFICATIONS

· PMP or SCRUM/Agile certified or experience as a Product Owner

· Direct experience implementing AWS/cloud services

· Demonstrated ability to effectively deliver information at the C-suite/VP level

· Experience working with current web technologies (especially Cloud)

· Highly analytical, technically proficient, and able to learn new tools and software quickly

· Prior experience working in a Technology sales organization

· Superior written and verbal communication skills

· Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change