Sage energizes the success of businesses and their communities around the world through the use of smart technology and the imagination of our People. Sage has reimagined business and brings energy, experience and technology to inspire our customers to fulfil their dreams. We work with a thriving community to entrepreneurs, business owners, tradespeople, accountants, partners and developers who drive the global economy. Sage is a FTSE 100 company with 14,000 employees in 24 countries.
EOE AA/M/F/Vet/Disability
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Job Description The purpose of the Customer Account Manager (CAM) is to meet and exceed assigned sales goals and objectives through add-on sales, upgrades to existing accounts, or migration to additional Sage products/services while delivering an extraordinary customer experience. These goals are achieved through the effective management of an assigned territory consisting of existing Sage customers and their associated channel partners. A consultative, value-based selling approach is utilized to increase the adoption and utilization of Sage solutions via add-ons, upgrades, cross-selling and connected services.
Key Responsibilities Essential Functions:
o Meet or exceed 100% of the assigned individual revenue quota.
o Manage all aspects of an assigned territory based on existing Sage customers and their associated channel partners.
- Lead Generation and Qualification
o Proactively pursue all installed base leads which include direct mail, emails, user groups, inbound calls, welcome calls, trade shows and sales campaigns.
o Convert raw leads to qualified opportunities using a consultative, value-based selling approach.
o Develop customer and partner campaigns to generate additional sales leads.
o Align qualified opportunities with the associated channel partner or manage the sales process directly when applicable.
o Utilize customer relationship management tools to track and maintain accurate records of all activities, target close dates, sales potential and close probabilities.
o Maintain an adequate pipeline to support monthly revenue goals.
o Regularly follow up on existing opportunities at the channel partner and customer level to increase close rates and decrease the sales cycle.
o Provide an accurate forecast of revenue on a weekly basis.
o Develop and maintain a strategic plan to proactively engage with assigned customers and channel partners on a consistent basis.
o Work with customers and channel partners to resolve open issues and escalate customer satisfaction issues to the appropriate internal or external resources where applicable.
o Work with assigned channel partners to build and sustain an installed base business plan aligning channel partner and Sage revenue objective.
- Professional Selling Environment
o Achieve established revenue, productivity goals and performance objectives in a professional inside sales environment.
o Manage additional projects, assignments and responsibilities as defined by the needs of the business.
- Protect company proprietary and confidential information
Qualifications: - Bachelor's degree or equivalent experience is preferred.
- 3+ years of business-to-business consultative sales experience achieving/overachieving an individual sales quota or equivalent experience is required.
- Must have excellent organizational and time management skills with the ability to prioritize.
- Must be self-motivated with the ability to work independently and as part of a team.
- Experience in account management, channel sales or in the software/technology industry is a plus.
- A fundamental understanding of business process and operations is a plus.
- General computer skills and a working knowledge of Microsoft office products is required.
