Please make sure to attach both a resume and cover letter to complete your application.

Summary:

The ASPCAnyx and Breezy Shefts Adoption Center is based at our national headquarters in New York City. Animals who pass through our Adoption Center benefit from complete medical care, behavior assessment, socialization, and daily enrichment activities. The Adoptions team works to match pets with people based on lifestyle compatibility and brings animals to the public through their mobile adoption van, which travels throughout New York City's five boroughs to match adoptable pets with potential owners.

The Admissions Manager is responsible for managing the flow of animals into our shelter. Includes internal sources (i.e. kitten nursery, canine recovery center), intakes from the public, rescue groups and from other shelters as space allows.

The regular schedule for this position requires one weekend day. Additional flexibility and occasional nights and weekends may be required.

Responsibilities:

ponsibilities include but are not limited to:

Management (30%):

• Supervise Foster and Admission staff including mentoring, overseeing the use of overtime hours, professional development and performance reviews.
• Communicate job expectations and train direct reports in all of the above processes.
• Develop and enforce policies and procedures to ensure effective staff performance.
• Responsible for scheduling staff to ensure both foster and admissions functions are covered in a seven days work week.

Animal Admissions (30%):

• Ensure capacity is utilized efficiently and keep track of open cage space in accordance with our guidelines around prioritizing animal admissions.
• Manage the selection of shelter animals offsite (Animal Care Centers of NYC, etc.) and animals relinquished by owners and good samaritans, in accordance with our health and behavioral criteria.

• Oversee the list of persons waiting to surrender animals until cage space is available and schedule admissions appointments.
• Coordinate medical and behavior assessments of owner relinquished animals prior to admission.
• Demonstrate excellent customer service skills while interacting with the public, including unscheduled relinquishments (k-inswork with non-judgmental approach to a diverse range of pet owners while ensuring the best possible customer service.

• Prior to pet relinquishment, discuss pet owners concerns and coordinate exchange of information on behavioral and medical issues with the goal of increasing pet retention.
• Gather information regarding the petehavioral and medical history in the prior ownerome, which may include a written survey and conversation.
• Explain all options to an owner if the animal is found unsuitable for ASPCA admissions including options to keep the pet in the home.
• Policy and process writing for the admission of animals to the shelter.
• Administrative items such as generating animal ID numbers, creating records, and associated paperwork.

Foster (25%):

• Oversee the 92nd Street foster program to place shelter animals with foster volunteers, including scheduling, fulfilling supply requests, and coordinating the peteturn to the shelter.
• Work closely with medical staff to identify candidates for fostering and provide medication to animals going out to foster.
• Along with foster and admissions staff, provide customer service for fosters by speaking with them about concerns when they are picking up a foster animal and by responding to emails from fosters.

Transport (15%):

• Oversee partnership with the ASPCA Relocation Program to transfer in animals from shelters in the South.
• Manage the relationship with the Relocation Program and the Southern shelter staff.
• Coordinate choosing animals and allocating kennel space with other Adoptions teams.

Exemplifies the ASPCAore Values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team at we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Qualifications: Ability to lead a program and team, Ability to think strategically, Dedication to the ASPCAission, Excellent customer care experience, Excellent interpersonal and communication skills, Exceptional level of motivation and desire to take initiative, Experience using a database, Must be able to work Saturdays and Sundays, Must have a valid NYS Drivericense and ability to drive ASPCA 26n, Public speaking skills could potentially be utilized in this position, Strong animal handling skills for handling dogs and cats, Strong computer skills including Excel, Strong critical thinking, problem solving, and decision-making skills, Track record of managing a team to deliver exceptional customer service

Language: English (Required)

Education and Work Experience: Bachelors (Required)

Project Management Experience, Shelter Management Experience, Staff Management

Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCAtandard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCAeople Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Please donorget to attach your resume and cover letter to complete your application.