Cintas Fire National Accounts is seeking a Team Service Manager that will support both internal and external customers through workforce planning, delegation of duties, and quality service. TSMs provide guidance and leadership by means of effective customer relations, account knowledge, team work, problem resolution and time management. Promoting services rendered, they provide direction to the Affiliate Service Representatives and/or Customer Account Specialists to ensure high levels of customer satisfaction. Job duties include leading a team of service specialists by providing on-going coaching, support, direction, and leadership. Communicate directly with assigned customers to resolve any issues in a timely manner. Establish and maintain a rapport with each customer to ensure satisfaction levels are being met and to seek additional opportunity for growth. Work daily with affiliates and provide direction to proactively resolve any issues as needed to meet customer expectations. Maintain/improve the profitability of assigned accounts to meet established quarterly goals. Provide statistical and performance feedback and coaching on a weekly basis to all team partners. Establish work procedures to support company and department goals.
Skills/Qualifications Required * Previous Customer Service and heavy inbound calls
- Proficiency with Microsoft Office Suite including, Word, Excel, and Outlook
Preferred * Bachelor's degree
- Previous leadership experience
- Previous problem solving, negotiating experience
- Business to Business account support
- Prior experience with Vendor Management Systems and Portals
Education High School Diploma/GED (+11 years)
Our employee-partners enjoy:
- Competitive Pay
- 401(k)/Profit Sharing/ESOP
- Medical, Dental and Vision Insurance Package
- Disability and Life Insurance Package
- Paid Time Off and Holidays
- Career Advancement Opportunities
Headquartered in Cincinnati, Cintas is a publicly held company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
Cintas Corporation helps more than 900,000 businesses of all types and sizes get READY open their doors with confidence every day by providing a wide range of products and services that enhance our customers' image and help keep their facilities and employees clean, safe and looking their best. With products and services including uniforms, mats, mops, restroom supplies, first aid and safety products, fire extinguishers and testing, and safety and compliance training, Cintas helps customers get Ready for the Workday®.
To support our growth across North America, we're seeking driven professionals with ambition to move up within our company. Our professional culture, our dedication to our employee-partners and limitless career opportunities-these are just a few benefits we're proud to offer. Our employee-partners know every job is critical, and that teamwork drives innovation. Let's talk about how you'll fit into our team and how your hard work will be recognized through competitive pay, world-class benefits and ongoing career development. Are you Readyr limitless opportunities at Cintas?
Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Category: Sales
Organization: Fire
Employee Status: Regular
Schedule: Full Time
Shift: 1st Shift
Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
Job Segment: Service Manager, Manager, Customer Service, Management
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©2018 Cintas Corporation
Cintas Corporation is an EEO/Affirmative Action Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EEO is the Law.
