Job Description Job Summary: The Parking Services Manager is responsible for the daily management of Parking Services and Parking Services staff for Vivint Smart Home Arena and Smith's Ballpark. This position will assist in the implementation and execution of policies and procedures for an efficient and safe parking experience and manage the parking and traffic operations plans for Vivint Smart Home Arena and Smith's Ballpark.
Primary Duties:
- Manage parking and traffic relationships and maintain compliance with all relevant parking and traffic agreements between LHMSE and other entities, including local government agencies and all contracts and agreements
- Coordinate with the parking contract provider and city agencies to ensure appropriate traffic and parking plans for all events at VSHA and Smith's Ballpark
- Complete and file all applicable permits with the appropriate city officials
- Oversee the annual parking management plan and monthly reports for the Vice President of Public Safety and Guest Experience
- Prepare game day and event day staff assignments
- Ensure Parking Services staff are directing guests to proper parking areas
- Monitor parking lots for safety and security of guests, employees and vehicles
- Complete post event reporting regarding traffic and parking operations
- Utilize industry best practices in the parking and traffic program
- Manage the department's training program by coordinating training needs, ensuring training is regularly provided to all Parking Services employees regarding assignments, policies, and SOPs
- Document and submit incident reports with the organization's ISS24/7 software
- Communicate regularly with the management team regarding matters that impact their staff
- Handle customer complaints and operational issues
- Complete special projects and tasks as assigned within specified deadlines
- Be a student, be a teacher, be a leader
- Be a good teammate, contribute positively to a winning culture, and be respectful
- Demonstrate world-class customer service and if you don't directly interact with the customer, support those that do
- Protect the legal, financial, and moral well-being of the company
- Exemplify the Larry H. Miller Group of Company values
Qualifications Qualifications: - High School Diploma or equivalent experience
- 2-4 years of management experience in the parking industry
- Experience with revenue control equipment
- Valid driver's license with a good driving record
- Demonstrates accuracy and thoroughness
- Reacts well to pressure and can make decisions quickly to protect the safety of others
- Demonstrated organizational, coordination and personal interface skills
- Demonstrated excellent written and verbal communication skills
- Proven job reliability, diligence, and dedication
- Be customer-service oriented, have a fan-friendly attitude and professional appearance
- Interact in a tactful and friendly matter to patrons and other employees
- Ability to add, subtract, multiply, and divide and count money and change quickly
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Physical Requirements: - Position requires the ability to regularly stand or walk for extended periods of time
- Position requires the ability to see, reach, talk, hear and feel
- Position requires the ability to lift and move up to 50 pounds
- Position requires working on evenings, weekends and holidays
- Position requires working in outdoor conditions, as needed
- Position requires working near moving vehicles
- Position requires working in outdoor weather conditions
Note: The need may arise to revise, supplement, or rescind portions of this job description, and LHMSE reserves the right to do so at any time. Employee shall be required to meet the qualifications and perform the duties of any revised job description.
Position Type Full-time
