Title ABUS Implementation Manager

Job Number 3059606

City Sunnyvale, Milwaukee and Flexible

Career Level Experienced

Relocation Assistance No

Business GE Healthcare

Business Segment Healthcare Clinical Care Solutions

Function Marketing

Country/Territory United States

U.S. State, China or Canada Provinces California, Wisconsin

Postal Code 94089-2403

Role Summary/Purpose Responsible for providing support during Automated Breast Ultrasound customer implementation

and ongoing customer success in USCAN region. The ABUS Implementation Consultant is

expected to work with the GE Automated Breast Ultrasound installed base customers as they

launch their ABUS Service Line. They will manage the impact of technology implementation in

order to optimize clinical, financial, and operational success of the ABUS program.

Essential Responsibilities This individual will develop a criteria for assessing current customer satisfaction, measure current

state, and develop a set of priorities for engaging with customers to meet their goals.

Responsibilities may also include ongoing post-sale customer support including on site clinical inservicing

and go-live support. Responsible for providing support during Automated Breast

Ultrasound customer implementation and ongoing customer success in USCAN region. The

ABUS Implementation Consultant is expected to work with the GE Automated Breast Ultrasound

installed base customers as they launch their ABUS Service Line. They will manage the impact of

technology implementation in order to optimize clinical, financial, and operational success of the

ABUS program. This individual will develop a criteria for assessing current customer satisfaction,

measure current state, and develop a set of priorities for engaging with customers to meet their

goals.

Key responsibilities include (but are not limited to):

• Owns IB database to ensure information is current and complete
• Owns and manages an IB dashboard establishing key metrics around customer's definition of

success and outcomes metrics

• Leverages existing workflow tools and cross functional teams post sale to ensure customers are

meeting established goals

• Shares customer best practices and generates new tools and tactics based on key learnings
• Works with large hospital systems and corporate accounts strategically to show benefit across the

system and influence adoption by more sites

• Generates business cases studies and outcomes reports for strategically selected sites (like

HCA, VA, etc.).

• Plays a role in Leading our ABUS Users Club (annual meetings and online forum)
• Helps support IB communications like EOL, and upgrade opportunities
• Use performance management skills to assist sales team in developing sales, marketing and

customer service strategies

• Develop systematic process for addressing common customer challenges with actions for

customers to implement change and achieve success

• Produce well-written post-sales reports and provide regular feedback on customer satisfaction and needs

Qualifications/Requirements 1.Bachelor's degree preferred in related business or technical/clinical field

2.2-5 years of consulting experience in related industry

3.Excellent presentation and public speaking skills, ability to deliver simplified messages to a

diversified target audience from Academic, to clinical to technical and be able to get the message

through.

4.Willingness to travel extensively within your specified geographic region as well as to occasional

nationwide or international sites.

5.To the extent you are applying for a position that requires you to operate a GE owned/leased,

privately owned/leased or rental vehicle for company business, you must be willing to submit to a

check of your driving record

6.Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally

and in writing, to external customers, global counterparts and to team members in other functional

organizations)

7.Solid problem solving skills (ability to manage and resolve conflict, communicate issues and

propose solutions to both internal team members and external customers)

8.Proven professional business acumen (experience interfacing with both internal team members

and external customers as a part of a solution-based sales process)

9.Self-motivated, willingness to take the initiative to identify opportunities for improvement and

take actions to improve

10.Team oriented with a customer satisfaction mindset

11.Ability to multi-task effectively and manage multiple priorities at one time

12.Willingness to be flexible/adapt to changing work environments

Desired Characteristics 1.5-10 years of consulting experience in related industry

2.Experience managing a clinical department and implementing new clinical technology

3.Professional clinical/technical certifications/registries (Mammography or Breast Ultrasound i.e.

ARRT or ARDMS)

4.Minimum of 5 years clinical/ technical experience following certification with demonstrated

clinical/technical skill in specific Proficiency in computer skills in Microsoft Office Suite products

5.Experience in large hospital/university setting preferred

About Us GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Additional Eligibility Qualifications GE will only employ those who are legally authorized to work in the United States for this opening.