Job Number: 14091
Position Title:
External Description:
With a strong technical background in both development and application support, as the CIS Support Manager you will be responsible for providing high-quality Level 3 application support for Equifax's Core products across a number of geographies and spanning a wide range of technologies.
Key responsibilities of the Application Support Manager include:
- Management of a team providing level 3 application support for Incident for core platforms, covering the full technology stack (Java, Hadoop, Cassandra, Kafka, Elastic Search).
- Change / release support.
- Investigation of problems, including design, code, test and implementation of fixes.
- Ensuring platforms are monitored and have appropriate alerting.
- Automation of common, repeatable, manual tasks.
- Research and presentation of ideas for system improvements and contributing to continuous operational/service/lean improvement plans.
- Working with Delivery Managers and Service Managers to ensure that new core platforms and services are landed with appropriate levels of support.
- Producing status reports for leadership team
Experience Requirements - Experience of software development, working on major programs across a complex IT environment, and with external outsource vendors.
- Experience of leading a support or technical team of 8+, coordinating activities and ensuring the team members meet their individual and collective goals.
- Experience working alongside Development and Operational teams and able to create effective relationships with multiple disciplines.
- Experience using the following:
- Jira,
- Java, shell & scripting languages
- Microservices, REST and Web Services (JSON, XML)
- Kafka, Cassandra, Grafana, Splunk, Elastic Search
- Exposure to any of the following technologies is a bonus:
- SQL Server, MySQL, or similar RDBMS
- RIAK, MongoDB, or similar NoSQL
- Go CD
- Chef
- Nagios, Apica, PagerDuty, App Dynamics, Splunk
- Atlassian stack (JIRA, Confluence, Hipchat, Bitbucket)
- Experience of working in an Agile software environment and applying best practices and different techniques across the software development lifecycle.
- Automated testing experience using a suite of tools for various test classifications; e.g. unit testing, performance, security, acceptance testing.
Primary Location:
USA-Atlanta JV White
Function: Function - IT Operations / Platforms
Schedule:
Full time
