Requisition ID: 174055

Work Area: Software-Development Operations

Expected Travel: 0 - 10%

Career Status: Management

Employment Type: Regular Full Time

Career Level: T4PF

Recruiter Name: Melsa Clarke

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device P empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

Position Description

The Senior Program Manager is responsible for driving Concur Travel, Expense and Invoice-related initiatives that require complex and highly cross-functional coordination. This role will specifically execute R&D programs while partnering closely with Product Management, Product Marketing, Global Operations and other senior leaders across the business specifically to address high impact technical projects and initiatives. This position requires strong analytical and problem-solving skills, with proven success in launching global products, providing field enablement and working with both internal and external customers. The scope of the role includes launching new products and services globally, defining strategies and technology platforms to facilitate the distribution and use of ConcurPIll while supporting the many ongoing Product & Technology initiatives. Success is defined by the preparedness of cross-functional teams, the on-time launch of products and services and the satisfaction of internal and external clients.

Responsibilities:

• Define and manage all program and project activities, including, but not limited to: scope and priority setting, building business requirements, project plans, identifying interdependencies, risk mitigation, issue tracking, quality management, resourcing, budgeting, training and communication planning.
• Understanding the cross-functional implications of product on the customer experience and overall satisfaction.
• Driving to completion any dependent deliverables of cross-functional teams.
• Build and monitor program metrics and KPIhile providing regular updates to leadership.
• Provide regular and timely communication of program status and progress towards goals.
• Build and maintain partnerships with internal and external customers and partners.
• Build and lead effective change management and communication strategies.
• Adhere to PMO process using consistent program management processes and framework.
• May include up to 25% travel mestic and international.
• Be aware of, and comply with, all corporate policies.

Position Requirements

Qualifications

Education, Experience & Training required:

• 10+ years of program management experience with increasing amount of responsibility.
• 5+ years SaaS and Sales Operations experience with strong background in process redesign and cross-functional coordination.
• Bacheloregree required. MBA preferred.
• Understanding and/or certification in agile methodologies
• Formal PMO experience using standard PMO tools and processes.
• Ability to pass a background check.

Job Specific Specialized Knowledge & Skills:

• Proven success in building and driving projects within a large, complex program, including managing international, multi-cultural, and virtual cross-functional teams.
• Experience in business operations optimization, including, but not limited to: common sales processes, account management, pricing, billing, contracts, renewals, customer lifecycle management, service terminations, commissions, analytics/dash-boarding, organization restructuring, best practices, etc.
• Ability to build consensus, create momentum, and work well cross-functionally with other departments and varying levels of management.
• Flexibility to evolve job scope to address additional stages of the customer lifecycle as needed.
• Proven success in building, analyzing, and monitoring KPI, financial data, and success measures.
• Comfortable partnering with senior leaders to drive strategy, planning, and process improvements.
• Strong stakeholder management skills with focus on listening to stakeholder and customer needs.
• Ability to analyze data and connect the dots, making recommendations to management and project members in a timely manner.
• Solid process and analytical skills tied with creative thinking and sharp decision-making abilities.
• Excellent, accurate, and effective oral and written communication skills.
• Ability to prioritize and meet tight deadlines.
• Positive, customer-focused interpersonal skills and attitude.
• Must be team oriented, self-motivated, and able to work with minimal supervision.
• Significant personal initiative, high energy with a dotitude and professional drive.
• Ability to learn and adapt to new technologies and principles.
• Exhibit and lead with strong change management skills.
• Proven agility to work in a fast-paced and ever-changing environment.
• Experience with key tools: Microsoft Suite of applications, Smartsheet, GitHub, Atlassian products, Slack and engineering/development-based applications.

Critical Performance Competencies:

• Planning and Organizing tablishes a systematic course of action for self and others to assure accomplishment of a specific objective, determining priorities and allocating time and resources effectively.
• Exhibits fundamental project and program management skills, manages time appropriately and can successfully execute on multiple programs at the same time.
• Initiative epares for problems or opportunities in advance
• Interpersonal rect and diplomatic in dealing with others to achieve goals
• Influence monstrates different influence styles as appropriate to situation while maintaining positive relationships
• Communication fectively transfers thoughts and expresses ideas using speech, listening skills and writing skills to influence others to gain their support.
• Adaptability/Flexibility ickly adjusts to new, different, or changing requirements
• Accountability lds self and others accountable for results
• Business Acumen/Strategic Business Perspective s a broad-based understanding of key business fundamentals, understands the drivers of the financial health and viability of the organization, and takes responsibility for maintaining its ongoing fiscal soundness
• Coaching proves skills of self and others by identifying areas of performance strengths and improvements, providing specific feedback through coaching , mentoring and development opportunities

Value Competencies:

• Displays passion for & responsibility to the customer
• Hires, develops & rewards great people
• Displays leadership through innovation in everything you do
• Displays a passion for what you do and a drive to improve
• Displays a relentless commitment to win
• Displays personal & corporate integrity

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SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

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